Service Support Coordinator, Scheduler
ENGIE Services US
Silverwater , New South Wales, Australia
6d ago

ENGIE provides solutions for building services, precincts andcities. Our 1,600-strong team in 30 locations across Australia and New Zealandbelongs to the largest independent power producer in the world and a globalleader in energy services solutions.

Ourrange of capabilities includes solutions for better cities, data centres,energy efficiency, mechanical electrical and communications infrastructure,fire protection, security and audio-visual systems, as well as onsite renewablepower generation.

Due to maternity leave we are looking for someone towork on a contract basis providing scheduling and administrative support to ourFire Services Field Technician.

Commencing early June with a handover period, thecontract’s expected term is 9 months. Hours are 7.30 am 4.00 pm working fromSilverwater (or from home for a period of time).

A varied role, the main responsibilities will include :

  • Toprovide an integral link in the delivery of routine and non routine maintenanceservices to customers
  • To bethe first point of contact for customers requesting maintenance services
  • Toschedule and coordinate trade personnel in response to customer requirements
  • Forecastcall requirements based on historical and growth inputs and other relevantconsiderations in order to develop workload plans and schedule servicedeliveries
  • Createand manage service delivery plans for all relevant business units
  • Efficientlyand professionally deploy phone calls to technicians ensuring the call responsetime requirements are met at all times
  • Ensurea high call closure rate within agreed time frames
  • Ensurethat maintenance work is completed within the set site specific deadlines
  • Preparereports confirming the relevant work deployment performance metrics
  • Answerinbound phone calls and answer queries, take messages or direct calls asappropriate providing a superior customer experience
  • Providesupport to the Managers and the business unit with administrative and clericalsupport
  • RaisePurchase orders as required.
  • Essentialrequirements :

  • Fireexperience is preferred but not essential
  • Schedulingor Admin experience in a service industry role is essential
  • Superiorcustomer service and excellent communication skills
  • Theability to commit to the duration of the contact, as well as flexible to extendif required
  • If you are interested and meet the selection criteria apply with anup-to-date resume via the apply instructions on this website.

    ENGIE Services is an EEOemployer, where all applicants are treated with fairness and respect and haveequal access to the opportunities available.

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