Customer Technical Support - Life Sciences
Sydney, AU
1d ago


Customer Technical Support (Life Science)

Maternity Relief

  • Maternity relief position, (12 months)
  • Full time, 38 hours per week
  • Fast paced team environment
  • Bio-Rad is a growing & dynamic company that has remained at the centre of scientific discovery for more than 50 years by providing a broad range of innovative tools and services to the clinical diagnostics and life science research markets.

    We are seeking an experienced Customer Technical Support Specialist to provide phone & email support to both internal & external customers, with a concentration in Life Sciences.

    As part of the Technical Support team, this challenging role is responsible for delivering a consistently high quality customer service, support & troubleshooting for our customers.

    This is a fixed term, maternity relief position of up to 12 months and will be based in our Gladesville office.

    Responsibilities include but are not limited to :

  • Provide accurate and timely responses to technical queries from initial enquiry, right through to resolution
  • Accurate entry into company database, in accordance with internal procedures
  • Escalate cases as appropriate & follow up to ensure completion
  • Work closely and constructively with Field Service, Customer Service and Sales teams.
  • Continuously & proactively build on product knowledge and competencies
  • Research & practical application of online resources as required
  • Produce technical material & documentation for internal and external use
  • Ideally, you will posses the following attributes :

  • 2 - 3 years laboratory experience
  • Strong Customer service experience, laboratory experience and experience with life science equipment / tests.
  • Proven track record of achieving customer satisfaction in a technical support environment
  • Proactive and passionate about delivering a high standard of customer service & support
  • Prior experience in a customer Life Science instrument support or super user training will be an added advantage
  • Experience building rapport & maintaining strong customer relationships
  • Excellent written, oral communication and interpersonal skills
  • Excellent computer skills
  • Ability to learn new systems quickly
  • Good problem solving skills & ability to overcome obstacles
  • Goal orientated team player
  • Positive attitude.
  • Commercial experience along with previous experience in a similar role and in the biotech industry would be highly regarded.

    Working knowledge of one or more Bio-Rad Chromatography, Imaging, ddPCR or Amplification instruments will be an added advantage.

    An excellent salary package based on qualifications, skills and experience will be offered to the successful applicant.

    If this challenging opportunity interests you, please apply via the link below.

    For more information about our company please visit our website

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