Industry Based Learning Program : Digital Customer Journey
Mercedes Benz
Mulgrave, Victoria , Australia
2d ago


Be the change. Join our team.

At Mercedes-Benz Australia / Pacific we like to do things differently. We’re a balance of passion, professionalism and approachability.

Our Head Office based in Mulgrave, supporting a dynamic network across Australia and New Zealand, has an established culture of support and collaboration, ensuring our service is exceptional and our customers’ expectations are exceeded.

We believe our people make the difference. We proudly offer generous employee benefits, such as discounted car leasing purchase options, volunteer leave and much more! Our passion for our people also extends to Employee Recognition and Reward programs, as well as on-going investment and support in learning and development opportunities.

We’re proud to be recognised as a Workplace Gender Equality Employer of Choice and support a flexible and modern work culture.

We empower, trust and respect our employees and support a diverse workplace with equal opportunities.

Our 2021 IBL Program :

  • Full-time, 12 month paid role to kick-start your career with a prestigious global brand
  • Commencing mid-January 2021, with potential opportunities to stay on with the company following the conclusion of the program
  • Flexible working hours available to accommodate study commitments
  • Enrichening professional work experience in a large corporate business Head Office, combined with development and training opportunities
  • Real work experience that will give you a competitive advantage
  • Work in a collaborative, supportive and agile work culture
  • Join a tight knit community of other IBLs and form lasting professional relationships
  • Opportunities to grow your network, be involved in exciting cross departmental meetings and projects and become part of a close-knit team
  • The Digital Customer Journey placement at a glance :

    An exciting opportunity is available for a motivated and enthusiastic student to join the Service Operations team. Reporting to the Service Operations & Communications Manager, your key responsibilities will include :

  • Assisting with Customer Engagement Planned (CEP) activities together with key stakeholders in the business and externally
  • Plan all service related Electronic Direct Mail (eDM) campaign development to ensure they are on track for distribution based on the developed plan
  • Assist and support key data integration project activities to drive retention and customer satisfaction
  • Working together with the Service Operations team on any other new activities or projects as they arise
  • Qualifications

    What we are looking for :

    Self-motivated and pro-active students who are passionate about gaining work experience. Effective communicators who can build rapport, enjoy collaborating with others and have the confidence to step up and drive change and ideas.

    To be considered, students must be an undergraduate (second year) or have at least 1 year left of studies as of January 2021), preferably studying IT, Computer Science or Business.

    Students with experience or a strong knowledge of CEP, data integration and / or big data analytics will be highly regarded so if this is you, please make this clear in your application.

    If this sounds like the right opportunity for you to kick start your career at Mercedes-Benz Australia’s Head Office, please apply by Sunday 20 September 2020.

    Please ensure your application includes your resume, cover letter and recent academic transcript (can be unofficial).

    This is a local, contract role. You must have a valid working visa for Australia / New Zealand for the entire length of the contract, to be able to apply for this position.

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