Group Insurance Claims Consultant
Gallagher Affinity
Sydney, New South Wales, Australia
5d ago

Corporate Services Network (CSN) part of Gallagher Bassett group provides Third Party Administration solutions for corporate and clients across Australia.

Our focus is refreshingly simple : We manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organisations, helping people who have suffered a loss or damage get back to work and their life.

Together with Gallagher Bassett, we aim to be the preferred claims and insurance administrator in the world. Our core competencies include the provision of :

  • Claims management services
  • Online claims & administration solutions
  • Insurance administration services.
  • We take pride in our ability to handle challenging situations and always seek ways to deliver innovation to clients through a can do approach from all our staff.

    Our ultimate goal is to provide a highly responsive, end-to-end claims and administration service.

    The Position

    Based in our Sydney Office and as pat of our continual growth, we are seeking an experienced Group Insurance Claims Consultant for a full-time position to provide efficient claims management in the Group Risk Administration team.

    As a Group Insurance Claims Consultant handling a Group portfolio, you will be responsible for the management / escalation of new and existing Group Insurance claims.

    You will also be working on behalf of our large brokerage client and interacting with their panel of appointed Life Insurers.

    Responsibilities include but are not limited to :

    Manage a diverse portfolio of Income Protection and / or TPD (Total Permanent Disability) Claims

    Ensure the overall claimant experience is positive including sufficient phone contact and employing an empathetic approach to all dealings

    Contact the claimant to set expectations, answer any questions, explain the claims process and ensure the employee knows who to contact if they have queries throughout the process.

    Contact the employer to ensure they are clear on what is needed, answer any questions and set expectations.

    Conduct a warm handover with the claimant and Life Insurer at the point of claim acceptance.

    Ensure the Life Insurer is delivering in line with agreed service levels especially in relation to requests for supporting information (e.

    g. progress reports) and claim payments.

    Continued management of all key stakeholders throughout the life of the claim.

  • Ensure individual compliance to policies and procedures in all actions.
  • Resolve complaints in accordance with company guidelines.
  • About you, what we are looking for :

    To be successful in this role, you will ideally bring the following :

  • Minimum 12 months in either Group or Retail Life Claims Insurance Preferred
  • Strong technical skills across IP (predominately) and TPD (Total Permanent Disability)

    Exceptional Communication skills- experience in dealing with internal and external stakeholders

  • Excellent customer service skills
  • PC literate Database and Microsoft Office
  • Time management and organisational skills
  • Flexibility and receptivity to change.
  • What we can offer you :

  • Attractive remuneration packaging
  • Training we pride ourselves in helping you realise your full potential

    Excellent Working Environment friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities

    Exciting career as our Company grows, so do the opportunities for our people

  • Staff referral incentive
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members

    The opportunity to work for a company that gives back to the community through our Gentle Bear program

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