Job Overview & Purpose* :
To manage and grow a portfolio of rural clients, in accordance with bank and branch goals for profitability, client satisfaction and credit quality.
Key Responsibilities and Accountabilities* :
Meet individual target for new and existing business growth and manage / develop a portfolio of clients, by developing client relationships.
Manage complex clients and accounts.
Contribute to the development and implementation of the branch marketing plans, business plans and budgets.
Assist the branch manager in ensuring that the branch performs at or better than budgeted goals & targets , also ensuring compliance & in building and maintaining Rabobank profile in the market place
Ensure high customer satisfaction and maintain high customer advocacy rates.
Ensure the credit application process is completed to a high standard with minimal reworks.
Identify poor-performing assets early and ensure appropriate action taken to resolve.
Ensure compliance with the bank’s policies and procedures at all times, including Audit, Compliance, Business Continuity and Credit (excesses, reviews, client conditions).
Contribute to the achievement of the Bank's CSR (Corporate Social Responsibility) goals and objectives and adhere to CSR policies.
Manage and resolve customer complaints and disputes in a timely manner.
Coach and mentor branch staff as required.
A condition of the position is completion of training to provide general advice on deposits. This includes both Rabobank-specific training and ongoing learning, in line with ASIC RG146 requirements’
Other duties as directed.
Degree in agriculture, business, finance or related discipline.
5+ years’ experience in a rural banking account management role, as a Rural Manager or similar in another bank.
Higher level of experience, performance, technical expertise and leadership required for appointment as Senior Rural Manager.
Experience in property valuation (desirable).
Sound knowledge of the rural industry.
Knowledge of specialised financial products.
Ability to develop sound knowledge of client operations.
Knowledge of Microsoft Office applications.
Skills* : Leadership Skills
Demonstrated strong leadership skills.
Ability to coach and mentor employees.
Ability to influence.
Strong written and verbal communication skills.
Ability to develop long-term relationships with internal and external clients.
Technical and Specialist Skills
Demonstrated sales and marketing skills.
Financial analysis skills including balance sheet, profit and loss statement analysis and cash flow interpretation.
Credit analysis skills.
Planning and Organisation
Ability to manage competing priorities, work to targets and plan own work.
Ability to plan and organise own work to maximise sales opportunities and to meet relationship targets.