Genesys Developer
Zone IT Solutions
Melbourne, Victoria, Australia
6d ago


We are looking for Genesys Developer for a Melbourne based contract role.


  • Genesys Operations skills (triaging incident, collecting and analyzing logs, raising incidents with Genesys).
  • Strong knowledge across the following technical skills; Genesys 8.x., SIP & RTP, SIP Server & GVP, Genesys Orchestration and the ability to work across Windows and Linux OS environments.
  • Lead the technical design in collaboration with IVR Architect
  • Perform hands - on development
  • Collaborate with QE lead to support code fixes (own or coordinate delivery of fixes by other developers) during system test and UAT
  • Required to be the development lead within scrum teams
  • Support the scrum master on technical tasks throughout all sprints and deployment planning; IVR applications
  • Work on technical design with interfacing teams such as (call delivery team, call routing team, middleware team, back end teams, etc.)
  • Experience with Java, VXML,
  • Experience with Genesys Composer, GitHub
  • Genesys Rule Engine
  • Experience with developing speech enabled, natural language and directed dialog, IVR applications
  • Conceptual understanding of contact center call routing
  • Hands - on experience as a developer in team utilizing Agile methodologies
  • Understanding of DevOps principles (CI / CD)
  • Benefits

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