Business Development & Operations Manager
The Star
Gold Coast
6d ago

To be Australia’s leading integrated resort company, we need a first-class food and beverage function, one that is constantly evolving and improving, while working together as one team to drive true customer centricity.

We have an exciting opportunity for a Business Development & Operations Manager with previous experience to join our F&B team on the Gold Coast.

Reporting in to the Director F&B Performance, you will lead a portfolio of designated F&B outlets to ensure efficient and effective operations of the venues, including all front and back of house, handle celebration sales and functions, to deliver the best service to our customers as well as achieve set targets and KPI’s.

Key responsibilities will include :

  • Support the development of business plans for Venues and implement the business unit’s and division’s strategies.
  • Recommend strategies to the Director, F&B Performance with regard to driving patronage, repeat patronage of guests, maximising revenue and decreasing costs to operate as efficiently and effectively as possible.
  • Partner with Chef de Cuisine to develop food offering strategies to drive visitation and revenue targets.
  • Assist the Marketing division in formulating marketing strategies including identifying target markets, pricing and product development and implement sales and promotion program's.
  • Ensure Venue operations are run within budgetary requirements for labour, product and operational expenses.
  • Maintain a guest focus in all services, ensuring that guest service delivery is timely, effective and efficient and meets both the guest’s needs and the Star Qualities criteria.
  • Ensure that all inbound and outbound booking reservations are attended to in a timely manner to ensure maximum booking yield and flawless bookings experience for guests
  • Review and analyse and Report on the day to day operational / resource and people needs
  • Supervise, evaluate and modify the quality and consistency of service and product delivery to continuously meet and improve service standards
  • Implement and actively promote all guest related service standards ensuring positive guest relations.
  • Resolve guest service queries and concerns with diplomacy and tact.
  • Lead staff and complete all people planning requirements including overseeing rosters, recruitment, training and development and performance management of staff in accordance with Company policy.
  • Qualifications, Skills and Attributes include :

  • Relevant tertiary and / or formal qualifications in Hospitality, Culinary or Management would be highly regarded.
  • Proven experience at a senior management level within an international standard casino, entertainment or hospitality property.
  • Accreditation in Responsible Service of Alcohol.
  • Demonstrated ability in planning and resourcing people and products, performance management and controlling labour costs and operating expenses.
  • Demonstrated ability in developing positive relationships and managing and inspiring change.
  • Experience in leading relevant restaurants, bars and large hospitality outlets.
  • Understanding of laws as they relate to the organisation, in particular, the Liquor Act, the Responsible Service of Alcohol Program, Industrial Relations laws and OH&S laws.
  • Excellent verbal and written communication skills.
  • Our benefits

  • Ongoing career development and training programs via The Star Academy
  • FREE buffet meal with a new menu everyday
  • Discounts across The Star's Hotels and Restaurants
  • Our Culture

    We are committed to our people. We recognise the importance of each team member and strive to provide a workplace that empowers staff to be the best they can be.

    The Star Entertainment Group is committed to building a diverse environment and is proud to be an equal opportunity employer.

    We are committed to building a diverse workforce that reflects our community.

    It's your move

    If you've got the drive to inspire change, grow with our business and the desire to achieve great things, come and play with us at The Star.

    Make your next move by clicking the link below.

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