Dementia Phone Consultant - Sydney Full Time
Sydney, AU
2d ago

About HammondCare

Our Mission is Improving the quality of life for people in need’. Does this strike a note with you?

We are a Non for Profit, Independent Christian Charity and leader in providing health, aged care, dementia care and advice.

We are regarded both Nationally and Internationally as one of Australia’s most innovative Health and Aged Care providers and we have a strong, passionate commitment to Dementia Care, Palliative Care and research as well as to people who are finally disadvantaged.

About the role

Dementia Support Australia (DSA) is a government funded national partnership led by HammondCare. A Component of DSA is a 24 / 7 phone support service with dedicated Dementia Phone Consultants providing assistance to Care Givers struggling with changes in behaviour or quality of life.

We are looking for excellent Dementia Phone Consultants to be based in our Sydney (Greenwich, NSW) office providing support and consultation to DSA clients and members of their care network.

Other key duties include :

  • Provide dementia-specific behaviour management recommendations over the phone, via live chat and through phone support case management.
  • Provide advice to reduce the impact of behaviours on people living with dementia, their carers and staff.
  • Consultant Team Leader to receive feedback on quality and performance and engage in providing feedback to the Team Leader for improvement.
  • Work closely with colleagues and teams to provide information and data which reports statistics and information collected regarding calls and live chat.
  • Effectively manage customer complaints or challenging situations as they arise, with early notification to the Team Leader when necessary.
  • Implement service improvement solutions across the phone and live chat team consistently and efficiently.
  • Flexibility to work across a variety of shifts throughout the week
  • About you :

    Are you looking for a role where you can utilize your background in Nursing or Allied Health? This role demands a knowledge of supporting older people and carers living with Dementia and a strong leadership mentality to provide excellent customer service.

    This role also requires a candidate with competency to analyse data and translate that into solutions for service improvements and benefited by experience in customer service or a contact centre.

    If you pride yourself on your communication, analytical skills and attention to detail then we’d like to hear from you.


  • Flexible Working Hours This is a permanent part time position on a 24hr helpline. We will do our best to work with you on hours that suit.
  • Great team Work within a strong and committed team environment with experts in Dementia Care.
  • Learning & Development We are a Registered Training Organisation (RTO) and regularly provide support and learning opportunities to our employees to refresh and upskill.
  • Market comparative package with the added salary sacrificing benefits of working for a non for profit.
  • Corporate Benefits Reduced Healthcare memberships, reduced gym memberships etc. Too many to list, but available on our website.
  • Ready to make a change? Apply Now!

    Click on the 'Apply Now' button and complete the application form, attaching your resume, cover letter and availability form.

    Closing Date : 9th October 2020

    All short listed applicants for these positions will be asked to consent to a criminal record check.

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