Junior Customer Success Manager
Diligent Corporation
Sydney, New South Wales
2d ago

The Company

Diligent is the pioneer in modern governance. We empower leaders to turn governance into a competitive advantage through unparalleled insight and highly secure, integrated SaaS applications, helping organizations thrive and endure in today’s complex, global landscape.

The largest global network of corporate directors and executives, Diligent is relied on by more than 16,000 organizations and 650,000 leaders in over 90 countries.

With award-winning customer service, Diligent serves more than 50% of the Fortune 1000, 70% of the FTSE 100, and 65% of the ASX.

Our passionate, smart, and creative group of more than 1,000 employees support customers around the globe from offices in New York, London, Washington, DC, Amsterdam, Sydney, Christchurch, and Charlotte, NC.

Position Overview

Diligent is looking for a collaborative individual to join our rapidly growing Customer Success team in Sydney. The Junior Customer Success Manager will play an instrumental role in supporting the Customer Success function by providing strong administrative and implementation support to our team and clients.

Our team are highly focused on achieving goals and delivering results, we’re passionate about growing individuals and pathing the way for a successful career.

If you’re an ambitious team player with a keen eye for detail and a proactive approach, this is the perfect role for you.

Key Responsibilities

  • Supporting Customer Success Team in the implementation and maintenance of all clients.
  • Responding to client requests via phone and email.
  • Daily data entry and administration support to the team.
  • Daily usage of CRM system (previous knowledge of Salesforce is beneficial).
  • Assisting with highly sensitive requests or issue escalations as needed.
  • Providing support and password resets for clients.
  • Requirements :

  • Should have 1-2 years in administrative work
  • High energy, positive attitude and passionate about providing excellent customer service
  • Process driven
  • Excellent written and verbal skills
  • MS Office (Word, Excel, PPT); good working knowledge of excel on an intermediate level, which will be tested
  • Able to work with minimal supervision
  • Ability to work in a team as well as a self-starter basis
  • Thrives in a fast-moving environment with the ability to multitask
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