Customer Banking Specialist Stanthorpe
Commonwealth Bank
QLD, Toowoomba And South West QLD
6d ago
source : FlexCareers

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster : Monday and Friday 9.30-4pm

Do work that matters

The Customer Service Network Team serves on the frontline in our retail branches. You’ll help our customers realise their financial goals by conducting financial health checks or identify and understand their broader investment and lending needs.

You will contribute to a team culture that acts with integrity and accountability, placing the customer at the centre of every interaction.

Often you will see a need to refer the customer on to one of our specialist teams such as business banking or financial planning to ensure that we’ve provided them with the best possible care and experience.

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Our Branches are constantly evolving. With a focus on technology and customer self-service, they allow our people to focus on advising our customers.

Our branches will continue to evolve with our business as we focus on meeting our customers' changing needs.

What will help you succeed?

To be successful in this role you’ll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.

You’ll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs.

You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.

Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

Previous banking or finance experience will be helpful but absolutely not essential.

  • branchnetwork*
  • Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you.

    Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace.

    One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

    Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

    We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply.

    If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application.

    We’re keen to support you with the next step in your career.

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