Level 2 - Network Support - Telecom (M17)
5d ago

FinXL IT Professional Services is an innovative Australian owned company providing our clients with technology enabled business solutions and consulting services.

The Finite group is a multi-award-winning consultancy recognised across Australia and New Zealand for excellence in recruitment for the technology consultancy space.

We have 20 years of year on year success.

Our Telecommunications Client has a number of positions for Level 2 Help Desk - Network Integration controllers to join the team.

  • Position duties / requirements may include, but not be limited to;
  • Customer Service is your number one priority, you always go above and beyond, each call that you answer IS the most important call ever
  • Excellent communication skills, this means an ability to listen, comprehend and act accordingly, be polite, courteous and helpful
  • Must be a team player - having commitment to the team, its players and its goals is paramount
  • Must be flexible in working hours jobs will often run overtime and require continuity
  • Proactive, think-outside-the-box attitude. During this crisis, our Client will need personnel who can appreciate the big and small picture and adaptability is paramount.
  • Must be competent with computers, email, IP addressing etc
  • Capable of updating data in databases
  • Use of SFTP, SSH etc
  • A proven capability in fault resolution processes this is highly desirable
  • Desirable to have experience in Ericsson base station equipment
  • Desirable to have experience in Ericsson base station management OSS / ENM / AMOS
  • Additional :

  • These positions will involve weekend work - a 5-day rotating roster.
  • Applicants will need to be prepared to commence immediately and be competent to work from home during the current restrictions due to COVID -19
  • Please note : Given the expected volume of applications, only short-listed applicants will be contacted.

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