Level 2 - Network Support - Telecom (M17)
FinXL
Melbourne
5d ago

FinXL IT Professional Services is an innovative Australian owned company providing our clients with technology enabled business solutions and consulting services.

The Finite group is a multi-award-winning consultancy recognised across Australia and New Zealand for excellence in recruitment for the technology consultancy space.

We have 20 years of year on year success.

Our Telecommunications Client has a number of positions for Level 2 Help Desk - Network Integration controllers to join the team.

  • Position duties / requirements may include, but not be limited to;
  • Customer Service is your number one priority, you always go above and beyond, each call that you answer IS the most important call ever
  • Excellent communication skills, this means an ability to listen, comprehend and act accordingly, be polite, courteous and helpful
  • Must be a team player - having commitment to the team, its players and its goals is paramount
  • Must be flexible in working hours jobs will often run overtime and require continuity
  • Proactive, think-outside-the-box attitude. During this crisis, our Client will need personnel who can appreciate the big and small picture and adaptability is paramount.
  • Must be competent with computers, email, IP addressing etc
  • Capable of updating data in databases
  • Use of SFTP, SSH etc
  • A proven capability in fault resolution processes this is highly desirable
  • Desirable to have experience in Ericsson base station equipment
  • Desirable to have experience in Ericsson base station management OSS / ENM / AMOS
  • Additional :

  • These positions will involve weekend work - a 5-day rotating roster.
  • Applicants will need to be prepared to commence immediately and be competent to work from home during the current restrictions due to COVID -19
  • Please note : Given the expected volume of applications, only short-listed applicants will be contacted.

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