Account Manager
Turnitin
Melbourne, Australia
2d ago

Company Description

Turnitin is the global leader in protecting the integrity of global education and research. One of the most widely distributed educational applications in the world, Turnitin is used by more than 15,000 institutions in 140 countries.

Turnitin is headquartered in Oakland, CA, with additional offices around the world.

Senior Account Manager

Based in Melbourne office or remote in Sydney or Brisbane

Turnitin is seeking an experienced Account Manager to join the Australian team. This exciting opportunity is based at Turnitin’s Melbourne CBD location, with remote placement possible for the successful candidate.

We are searching for people who demonstrate a passion for education and technology, are collaborative and entrepreneurial in spirit, and who can contribute to our continuing success and growth.

In return, Turnitin offers a great benefits package and provides challenging and inspiring work.

Overview

As a Senior Account Manager you will manage a portfolio of strategic customers in the Higher Education sector. Your objective is to manage the relationship with the customer to help them achieve maximum value from our services.

You will nurture and grow the width and depth of the relationship, branching out to different departments and different contacts inside the institution.

You will be building and maintaining relationships across the organization, from the highest levels, Dean / (vice)chancellors / Directors, to individual educators.

You will also be responsible for expanding Turnitin’s revenue through expansion of existing, as well as introduction of new cutting-edge products.

Responsibilities

  • Manage contract renewals and new business growth within existing key HE accounts.
  • Build, and execute, proactive account plans in order to : Identify opportunities for your customers to expand and increase the value they obtain from our services and define actions to utilise these opportunities.
  • Identify risks for your customers that could jeopardise the value they obtain from our services and define actions to mitigate these risks.

    Be creative and proactive in ways to communicate to your customers to make sure your portfolio is constantly positively informed of the capabilities Turitin can offer.

  • Communicate and collaborate effectively across all internal teams
  • Document account needs and feedback, and share with sales leadership
  • Ensure that accurate monthly, quarterly and annual forecasts are provided to your manager
  • Understand and follow key educational trends and legislation in territory and use this knowledge to identify opportunities for yourself and the wider team
  • Qualifications

    Required Skills / Experience

  • BA / BS degree required
  • Strong experience in an account / relationship management or similar role
  • Strong interpersonal, communication and negotiating skills
  • Excellent problem solving and time management skills
  • Proven ability to work effectively with a team
  • Self-starter and motivated passionate personality that thrives in a fast-paced environment
  • Understanding of the educational technology industry a bonus
  • Additional Information

    Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veteran’s status

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