We are seeking a versatile individual who can work in a fast-paced, customer & technical support environment. The position is responsible for coordination of customer turn-up activities for our BroadCloud PBX (hosted VOIP solution).
This includes direct phone- and email-based interaction with end-users to coordinate actions and provide guidance to ensure customer readiness and a smooth service implementation experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES : Manage service orders, ticket creation and coordination of implementation setup callsAnswer reactive helpdesk & customer support inquiries via phone & emailMonitor, coordinate and track implementation activities / milestonesCoordinate LNP activities related to customer implementationMINIMUM REQUIREMENTS : EDUCATION & CERTIFICATIONS : Technical degree, technical certification, or equivalent experience of 5+ years in telecom call center, customer service environment or technical supportSKILLS, KNOWLEDGE & ATTRIBUTES : Excellent verbal, written and interpersonal communication skillsCustomer service soft skills are a mustCustomer project management is a plusMust be bilingual in both English and JapaneseEXPERIENCE : Telecom service delivery, customer or technical support environmentCustomer service and support methods & procedures5+ years in a telecom call center, providing customer service or technical support#LI-JF2 Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.