Case Worker
The Salvation Army
Blackburn, VIC
5d ago


The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.

The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

To provide emergency relief and casework support to vulnerable and marginalised members of the community that assists them towards responsible and life changing personal decision making through professional casework under the Doorways Model.


The Doorways program is a network of programs and related services which aim to assist vulnerable and marginalised members of society in times of crisis and then through service delivery models assist them to make positive change in their lives.

Services include (overview of programs / services).

It is expected that all members of the team actively seek to foster Corps / Doorways integration in accordance with the mission and values of The Salvation Army.

This position provides casework support to clients under the Doorways Model. The position provides assistance through Emergency Relief assessments as well as Casework :


Assess client needs by following the established policies, procedures and guidelines and material assistance and referrals are provided as per guidelinesEffective relationships are established with clients that encourage self-determination and participationCase management support is provided to clients in accordance with TSA case management models and standards of practiceOngoing assessment is made of the client’s issues, needs and circumstances from initial intake to exitIndividual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clientsCase plans are implemented with active client participationClients are assisted to access support services and establish community supports, and where needed are assisted through advocacy with service providersProgress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goalsMaintain and develop SalvoPsych relationshipAccurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures using TSA information systemsRisks to clients, staff and TSA are identified and bought to the attention of the Team Leader / Regional Manager as soon as possibleService gaps are identified and recommendations for service delivery improvements are made to the Team Leader / Regional Manager


Tertiary qualification in social work / community development or related field, a degree qualification is preferred.

Relevant recent demonstrated experience in a social service environment is essential.

Knowledge of all relevant legislation (e.g. child protection, privacy legislation)Knowledge and understanding of emergency relief principles

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