Customer Experience Engineer
Slalom, LLC
Melbourne
18h ago

Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 9,000 employees. We were named one of Fortune’s 100 Best Companies to Work For in 2019 and are regularly recognised by our employees as a great place to work.

We actively strive to create an environment where our people love their work and love their life.

To add further capability to the stellar work carried out by Slalom, Slalom Build was created 8 years ago. The focus has been on creating our Build as a Service model : our teams carry out design, product engineering, analytics and automation projects that build highly bespoke, future focused technology products.

We have a deep AWS partnership and, together, we jointly deliver projects from within our AWS / Slalom Launch Centres. This means you’ll work with global brands but with a local focus.

As part of our plans for global expansion (see : world domination!) we have opened our Australian operations and will be headquartered in Melbourne.

We have lofty expansion plans in APAC over the coming months and years : we're therefore seeking people passionate about joining a team at a time when no two days will be the same and growth will be rapid.

Customer Experience Engineer

Slalom’s digital transformation team builds solutions to help our clients solve their most complex business challenges. Our diverse teams are invigorated by new challenges and aren’t shy to seek out new learning opportunities or challenge the status quo.

As a Customer Experience Engineer, you will design and build cutting-edge cloud solutions in team-based projects and developing the skills of those around you, technically and professionally.

So, what will I do?

  • Help clients deliver digital customer experiences using AWS services centred around Amazon Connect.
  • Serve as a subject matter expert and trusted advisor on AWS to our clients
  • Develop project case studies, technology documentation and training
  • Lead and / or participate in Slalom and industry events or initiatives
  • And, what will I bring?

    Strong skills in cloud and customer experience related technologies :

  • Amazon Customer experience, including migrating from legacy IVR solutions, integrating to customer systems, creating automated contact flows.
  • Experience integrating to Amazon Lex chatbots
  • AWS serverless experience with modern programming languages
  • Customer engagement experience with AWS Pinpoint
  • Knowledge in legacy contact centre’s and IVR’s with associated business tooling
  • Experience with tools including such as work force management
  • Cloud automaton tooling and scripting experience CloudFormation, Terraform, Ansible, Puppet, Jenkins, and the like.
  • Knowledge in AWS AI services, ideally in conjunction with customer experience
  • Ability to create high-quality technical designs and documentation.
  • Clear, collaborative communication style and stakeholder management skills.
  • Growth mindset, enthusiastic about learning new technologies quickly.
  • AWS Professional and / or Associate level certifications.
  • Our Values

    In his first week at Slalom, a founding member jotted down a list of beliefs that were most important to him, professionally and personally.

    There must be something said for the fact that, these beliefs still make up Slalom’s core values.

  • Do what is right, always; Focus on outcomes; Fuel growth and innovation; Take ownership. Get it done; Build and shape a better future;
  • Inspire passion and adventure; Celebrate authenticity; Drive connection and teamwork; Stay humble and curious; Smile.

    What keeps us here?

    It’s tricky to describe our culture as it’s something we want you to help shape. Our vision is to enable a world in which everyone loves their work and life.

    We believe in having a diverse and inclusive community of Slalomers, encouraging everyone to bring their authentic selves to work.

    We make a big effort to bring everyone together and get to know each other casually with events like themed retros , throwback Tuesdays and trivia nights.

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