Medical Receptionist
I-MED
Darwin, Northern Territory, Australia
6d ago

Working for I-MED offers you :

  • A collaborative and professional working environment
  • Competitive remuneration package with flexible work options
  • Opportunities for career advancement with I-MED’s continued growth and expansion
  • Commitment to your health and well-being, including access to employee assistance program
  • A range of employee benefits, such as paid parental leave and discounted health insurance
  • An innovative, respectful and welcoming clinic environment united in the pursuit of excellence
  • Key accountabilities include :

  • Driving the delivery of high quality reception and contact centre services
  • Managing appointments to maximise customer service and clinic efficiency
  • Providing excellent customer service and patient care
  • Developing and maintaining strong working relationships with patients, referrers, staff and managers
  • Key selection criteria :

  • Previous medical receptionist and inbound call centre experience (highly desirable)
  • Strong customer service skills and experience
  • Ability to manage high volume, inbound calls, often handling complex enquiries
  • Demonstrated initiative and willingness to learn
  • Excellent interpersonal and communication skills
  • Ability to work autonomously and in a team environment
  • Confident computer skills
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