TECHNICAL SUPPORT REPRESENTATIVE
remote staff
North Essendon, Victoria, Australia
4d ago

TECHNICAL SUPPORT REPRESENTATIVE

Customer Support Full-Time Work Schedule : Asia / Manila 07 : 00 AM - 04 : 00 PM

No. of Staff Needed : 1

About the role. You have to be experienced in technical and customer support to successfully perform the client's requirements which will focus on functional testing using the client's custom-built CRM.

About the client. A well-established IT company in Australia dedicated to delivering quality, efficient and innovative solutions that will help their customers overcome their every day challenges to reduce costs, decrease complexity, increase productivity, and deliver greater value to their customers.

If you feel you have what it takes then APPLY NOW!

Requirements :

  • 5 years or more experience in Technical Support.
  • Experience in Remote Desktop Connection (Team Viewer, Microsoft Remote Desktop Assistance, etc).
  • Knowledge / Understanding in HTML / CSS / JavaScipt
  • Excellent English communication skills : both written and verbal.
  • You have to be experienced in technical and customer support to successfully perform the client's requirements which will focus on implementation and support of the client's custom-built CRM.
  • Experience in supporting software systems
  • You must be able to do the tasks with minimal supervision.
  • Good to have :

  • Knowledge in Technical Writing
  • Knowledge in Email configuration (Outlook, Mozilla Thunderbird, Windows Mail)
  • Knowledge in Mac Operating System
  • Can troubleshoot mobile applications (for android and iOS)
  • Responsibilities :

  • Diagnose technical system issues as well as ability to understand problems reported by customer who might not be technical at all.
  • Communicate with the customers via email or phone to resolve the issues raised.
  • Provide support for client's custom-built CRM in a professional manner.
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