System Administrator
Australian Academy of Science
Acton, ACT, Australia
2d ago

23 / 09 / 2020

Job Type Fixed Term Contract 18 months duration (possibility of extension) Full Time / Part Time Part-time 0.9 FTE (67.5 hours fortnight) Location Canberra Salary Classification

Level 6(1)

Package $82,897 including superannuation (based on FTE package of $92,108)

About the Australian Academy of Science

The Australian Academy of Science was founded by Royal Charter in 1954 and has an elected Fellowship of 540 leading Australian scientists.

The Academy is a non-profit organisation that provides independent, authoritative and influential scientific advice, promotes international scientific engagement, builds public awareness and understanding, and champions, celebrates and supports excellence in Australian science.

This position is part of a Secretariat of around 70 staff who work as a team to support the activities of the Academy.

Employee benefits

  • Free parking in the city
  • Work in a beautiful heritage site and surrounds
  • Up to 17% superannuation
  • Annual leave loading for all staff
  • Options to salary sacrifice
  • Flexible working hours
  • Paid Christmas closedown
  • Generous employee assistance program
  • About the role

    The primary responsibility of the System Administrator is to provide support, maintain and enhance the Academy’s IT infrastructure and deliver on ad-hoc requests through a helpdesk system.

    Duties and responsibilities

    Reporting to the Chief Information Officer :

  • Deploy and Support workstations, phones, servers, printers, scanners, routers, switches, firewalls and security systems.
  • Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
  • Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, workstations, and other Academy devices.
  • Research, recommend, schedule, and perform software and hardware improvements, upgrades, patches and reconfigurations
  • Maintain and update documentation as required, including, but not limited to server inventories, software licensing and other technical documentation
  • Record, track and document the Incidents, Problems and Service Requests in the Service Desk tool, including all successful and unsuccessful decisions made, and actions taken, through to final resolution or reassigned.
  • About you

    The ideal candidate will have an aptitude for continual learning and be both prepared and motivated to work in a fast paced, technically diverse, and challenging environment.

    Essential :

  • Experience with designing, implementing, and maintaining the following : Microsoft Office 365 cloud-based services, Microsoft Windows Server 2012, 2016 and Active Directory, Microsoft Exchange, SQL and SharePoint Virtualization technologies such as Hyper-V
  • Experience with deploying and configuring patch panels, switches, firewalls, servers, and network based storage devices
  • 5+ years’ experience working in a desktop support environment delivering technical support for Windows and Macintosh system users.
  • Demonstrated ability to deliver exceptional levels of customer service, and the ability to be accountable for delivering the optimal outcome while developing positive working relationships with staff at all levels.
  • Excellent oral and written communication skills with a strong understanding of English and attention to detail, and the ability to apply this in the writing of client facing and technical documentation
  • Desirable :

  • Experience with Salesforce, Fortigate, Okta, Webex, and VoIP environments.
  • Contact details

    Further information on the position is available from :

    Name : Chris Warren, Chief Information Officer

    Email : chris.warren

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