Engagement Consultant
The Salvation Army
Modbury, AU
5d ago


The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.

The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

At Employment Plus our Mission is to help those most affected by unemployment . As part of The Salvation Army, we are a Not-For-Profit organisation that works to help people achieve their full potential.

We have a wide network of support resources to help people become job ready’ and assist them into sustainable paid employment.

This is an opportunity not to go past, as we transform our business into the number one Not-For-Profit Employment Services provider.

Our National Service Centre, based in Modbury SA, is an extended hours Contact Centre environment. Flexible working hours is a requirement.

Are you someone who;-

  • Wants to help people change their lives for the better
  • Enjoys work in a fast paced contact centre environment
  • Demonstrates a professional level of customer service to support job seekers to meet their mutual obligation requirements
  • Has proven ability to effectively manage your own time to the achievement of multiple KPI's
  • Is available to work rostered shifts of up to 8 hours, between 8am and 8pm Monday to Friday, including non national public holidays
  • Our Engagement Consultants engage with Jobseekers daily, while working closely with the front office staff to ensure that all Jobseekers are scheduled into appointments and activities in accordance with our Service Delivery Model.

    You are required to exercise judgement, set priorities and schedule work to meet deadlines.

    About the role :

    Work within a team of consultants responsible for all aspects of Jobseeker and Employer EngagementWork in partnership with our network of nationally located sites, to ensure all Jobseekers are engaged with Employment Plus as per our Service Delivery ModelProvide support to Jobseekers and Employers within a call centre environmentWork within a team of consultants who service inbound / outbound calls and emails on behalf of more than 80 sites nationally

    Ours is a fast paced environment; you will need to be able to think on your feet and be flexible with tasks, as well as being a quick learner with advanced computer (Microsoft Office) skills.

    What we offer :

    Up to 8 weeks leave per year through our purchased leave schemeThe opportunity to access an accrued day off every four weeksGenerous tax free salary packaging benefitsDiscounted Private Health InsuranceCareer development opportunities

    If you have the passion and drive to commit yourself to this challenging yet rewarding role, we invite you to submit your resume along with your covering letter telling us why you think you are the best person for this role, via the link below.

    Please note that applications which do not include a covering letter will not be considered. Successful applicants will be required to undertake a police check, it is not mandatory to have a clear criminal history.

    Employment Plus is an equal employment opportunity employer, we encourage applications from people of Aboriginal and Torres Strait Islander heritage and candidates with culturally diverse backgrounds.

    We provide an inclusive work environment and embraces the diverse talent of our people. Employment Plus is a child safe organisation that is committed to ensuring the wellbeing of children and young people and protecting them from harm.

    We value Integrity, Compassion, Respect, Diversity, and Collaboration.

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