When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you.
Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.
Reports to : IT Manager, ANZ
Position Location : Scoresby, Melbourne
How you'll make an impact :
You will provide excellent IT infrastructure support for the ANZ business by ensuring that networks, servers and systems are available at all times during business hours.
Working with regional colleagues, you will plan and implement hardware replacements as well as take the lead locally on global IT infrastructure projects,
What will you do?
Drive IT Support excellence for ANZ business for all their infrastructure needs.
Manage the support of 60 servers and 1000 staff across 22 sites
Manage the configuration, installation, and upgrades of Servers, Systems and Network Links
Manage daily server backups with 100% reliability and ensure client computers have appropriate backup in place
Develop, plan and implement software and hardware upgrades
Ensure appropriate system maintenance is performed to allow 100% uptime
Plan hardware refresh and vendor support & maintenance is up to date
Ensure servers / client computers are patched with critical updates.
Helpdesk Management - Manage the ServiceNow ANZ Support queue ensuring SLA are met to 100%
Build relationships with key functional internal customers and focus on improving the customer experience
Work with regional and global teams to continuously improve consistency of support and service delivery
Provide equipment and systems are delivered on time for new hires and give training for new staff
How will you get here?
Tertiary qualification in Information Technology or related field
ITIL Foundation qualifications
High level of problem solving ability and attention to detail
A strong customer focus with a commitment to quality and continuous improvement
An ability to work autonomously, while maintaining responsibility for own performance
Strong communication and interpersonal skills
Ability to liaise with staff at different levels of the business
Analytical ability, skilled at manipulating data in excel
Willingness to work outside of business hours where necessary
Superior skills with Microsoft Office products
VMWare, EMC SAN, Citrix, SharePoint, SQL, ServiceNow, Office 365, SCCM, Symantec Antivirus, AWS
Experience in Project Management
Experience in managing a helpdesk system and team to meet SLAs
Experience in Network / System administration across a wide area network
Experience in working for a global organisation an advantage
Experience in AWS / Azure Cloud Computing an advantage
What's in it for you?
A competitive salary and performance related bonus structure
Access to Thermo Fisher's global University
Exposure to market leading cutting edge technologies.
Development opportunities as part of a rapidly growing global organisation
Thermo Fisher Scientific Inc. (NYSE : TMO) is the world leader in serving science, with revenues of more than $24 billion and 70,000 + employees globally.
Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.
Through our premier brands Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.