Customer Success Manager
Freelancer.com
Sydney, New South Wales, Australia
5d ago

Description

Freelancer Enterprise is on a mission to enable $1B of income for freelancers and enable them to work with the best companies in the world.

Freelancer is the largest crowdsourcing platform globally, with 46M users in 247 countries, regions and territories across 1600 skillsets.

Our clients include NASA, Deloitte, Facebook - 80% of the Fortune 500s use the platform.

This candidate would play a critical role in a small start-up team within an established technology company that is radically changing the future of work.

You will grow our business by managing our largest enterprise accounts and helping them achieve measurable, company level transformation objectives.

You will partner closely with the Account Executives and product teams globally. It is an exciting time - this will be the first senior hire for this role in Australia so you will be laying the groundwork for the Freelancer Enterprise team globally!

Requirements

Here's what the role entails :

  • Deploy Freelancer Enterprise across the enterprise with a set-up that maximizes growth potential
  • Design programs to drive usage and growth at a large scale for our clients
  • Motivate, inspire and teach our customers how Freelancer Enterprise can add value to their company
  • Monitor usage and report regularly to customers
  • Collaborate with Product team on how to improve the product to meet customer needs
  • Own the Customer Lifecycle of our valued customers, beginning with customer onboarding, through adoption, enablement
  • Create Launch Plans that tracks milestones and measure progress against the same
  • Manage the delivery of large enterprise projects end to end and coordinate stakeholders from the client and internal product, sales and executive teams.
  • Ideal candidate will have :

  • A passion to help teams succeed and empathize with them
  • An undying concern about new, better ways to solve problems
  • Ability to manage and interpret customer behavior through metrics and CRM data
  • A keen understanding of how large enterprises work and behave
  • Ability to manage multiple customer accounts, projects and deadlines simultaneously
  • Experience in change management, decision making, planning, and process improvement / business transformation.
  • STEM background (nice to have)
  • Benefits

    This won’t be a cog-in-the-machine type of job; you will be joining a global company that values attitude and capability over experience, so if you are looking to make a difference and be rewarded for your efforts, this is the place for you.

    We are striving to shape the future of work, so help us scale to 100+ million users, while enjoying all the perks of working in tech - fun atmosphere, smart people, awesome office, fully-stocked kitchens (yes, free food!), social events, hackathons, and more!

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