ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster
and be more scalable than ever before. Our cloud platform allows HR to engage and empower their employees, giving them a consumerised employee experience and at the same time, freeing HR teams’ time to focus on the most strategic and sensitive matters.
We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers.
We have high expectations and a career at ServiceNow means challenging yourself and inspiring each other to always be better.
What you get to do in this role :
Become the subject matter expert on ServiceNow Employee Workflow solutions in ANZ region
Discover and qualify customers’ business challenges
Deliver best-in-class product demonstrations to customers and products, in-person and virtual, to address customers’ requirements and business issues
Handle product feature, functional and technical questions from customers, Alliance Partners and ServiceNow teams
Respond to Request for Information / Proposal documents
Build relationships with key stakeholders, such as HR Directors, Chief Human Resource Officers (CHROs), Corporate Service Directors and work with them to shape their digital transformation journey
Articulate the value proposition of ServiceNow Employee Service Delivery, and share how ServiceNow customers are leveraging ServiceNow to deliver an enhanced employee experience to their workforce
Collaborate with implementation team and / or Alliance Partners to deliver success for customers
Stay current on competitive analysis, understand and articulate differentiators between ServiceNow and its competitors.
Work with Product Management team to shape the future of the ServiceNow products with new features that will address customer needs
Help develop, contribute and execute on sales campaigns focused on Employee Service Delivery
Build your profile as a trusted-advisor by supporting Marketing events user conferences, trade shows, analyst demonstrations, webinars etc...
Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc
Opportunity to mentor / coach field Solution Consultants by enabling them in capabilities of the Employee Service Delivery and best practices
In order to be successful in this role, we need someone who has :
5+ years of experience in
Solution Consulting experience in ERP or Human Capital Management systems (SaaS experience is preferable) and / or
Service Delivery experience and / or
HR transformations (system implementations, organisation change management etc.)
Proven Pre-Sales skills : excellent communication skills in writing, speaking and presenting
Experience in communicating with both business decision makers and technical decision makers
A high degree of energy, drive and is passionate about evangelising our capabilities & success internally and externally
Organised and detail-oriented
Team-player and great collaborator experience working with cross-functional teams like Sales, Marketing, Product Management, Alliance Partners, etc to drive results
Quick learner someone who exhibits ability to learn new technology and grasp new concepts quickly and efficiently
Agile, results-oriented with creative problem-solving skills
Self-starter ability to effectively complete tasks and projects with minimal supervision
Proficiency of the ServiceNow Platform is advantageous
Willingness to travel frequently (approximately 40% regional travel)
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.