NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.
NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
The retail transformation team are industry strategic thought leaders that help retailers solve business problems by envisioning, differentiating, and optimizing customer and operational experiences.
The Strategic Consultant is an expert in customer experience design, design thinking, and digital transformation who will initiate and lead business engagements.
Role & Responsibilities
Serve as a trusted advisor to NCR clients with a focus on experience-led digital transformation.
Plan, organize and execute Strategic transformation engagements ensuring that a quality, integrated solution is delivered in a timely manner, at budget, and to our client’s satisfaction
Work with Professional Services teams to support the delivery of other technology consulting projects as needed
Partner with sales and product experts to guide and develop business
Develop thought leadership in the Strategic customer experience domain and create tailored market relevant Strategic offerings and propositions for clients
Use insights to lead client discussions and help shape their Strategic agenda
Establish cross-functional relationships both within NCR and with clients to be viewed as a go to on the topic of retail trends, transformation, customer experience, and business operations efficiency.
A natural team player
Creative problem-solving ability whilst working in ambiguous situations
Strong analytical and problem-solving skills
Persuasive power to communicate with a variety of stakeholders
Excellent written and oral presentation skills with an inspirational and collaborative style
Ability to facilitate group workshops and processes
High degree of personal motivation, ability to self-manage whilst being professional and personable
Comfortable with and confident to present high level Strategic transformation services and consulting solutions
Comfortable navigating complex, multi-stakeholder project environments
Demonstrable wide range of management skills and styles
Always curious about the future of technology and its impact on various user-experiences
Deep retail industry knowledge / experience
Demonstrable experience in Strategic consulting activities for complex organizations and delivering large scale projects and programs
Experienced in design thinking, service design and human centric design
A degree in business, marketing, communications, computer science, engineering, or a field related to modern business skill sets;
MBA or other graduate work ideal.
Working with cross-functional and cross geography teams
Working with senior level client stakeholders, handling difficult conversations and resolving issues
Co-ordinating multi-faceted activities and deadlines, anticipating challenges, difficulties and pressure points
Evidence of thought leadership and innovative thinking
Possess strong knowledge & experience in at least 2 of the following areas / capabilities : IOTConsumer engagementCloud ComputingMobileE-commerceStrategic Strategy and transformationAnalytics and AISecurityExperience Design
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.
NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.