Field Support Technician - Adelaide
Ignite
Adelaide (All Adelaide), Australia
1d ago

Field Support Technician - Adelaide

The role will be based on a Casual IT - On-Demand work, with an expectation of excellent professionalism and attitude in supporting Executive level end users.

As a Field Support Technician :

  • Provide technical Level 1 & 2 IT Support
  • Must have vehicle and be able to travel
  • Basic Network (CCNA preferred)
  • Basic server cabling and configuration activities
  • Document the installation of standard software and operating systems for desktop-rollouts
  • Respond, restore, resolve or escalate incident tickets within SLA's, remote and face to face
  • Escalate unresolved problems to client nominated escalation points / support teams, Liaising with onsite client representative on all escalation issues and closures
  • Maintain technical and compliance IT documentation as required
  • Manage outstanding client hardware changes
  • Install, configure and troubleshoot supported software; diagnose hardware problems and coordinate repair / replacement as appropriate;
  • notify desktop manager when issue resolution exceeds or is expected to exceed team service levels and work with supervisor on appropriate client communication

  • User Access Management, new system users and equipment configuration
  • Create and maintain technical procedure documentation.
  • Excellent Client and End-User communication skills
  • 2+ Years of Experience
  • If this sounds like you, please apply below by attaching your resume and a cover letter highlighting your strengths in line with the requirements mentioned above.

    SK97412A )

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