Goodstart is Australia’s largest provider of early learning and care. Founded with a vision for all Australia’s children to have the best possible start in life, as a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families.
We are entirely Australian owned employing over 15,000 people, and caring for over 71,000 children.
Goodstart is looking for a Senior Service Delivery Officer to be the ICT’s first point of call for our internal customers and support the use of Goodstart’s IT systems.
This role is a full-time permanent position based at CSO in Murarrie. We are offering a full-time permanent position working from our Head Office in Murarrie.
There is the ability to work from home 2-3 days per week.
The key responsibilities of this role are :
Advanced investigation and troubleshooting of all IT Incidents and Problems
First point of contact for all end user IT issues
Proactive escalation and management of critical outages and security incidents
Maintenance of user profiles in multiple IT systems
Support, configure and administer IT services and technologies with a focus on automation utilising Powershell scripting or other relevant solutions
Monitoring and management of IT environments
Deliver adhoc project tasks
Assist in identifying and implementing improvement to processes, procedures and systems
Support our new IT strategy and help to make Goodstart Simpler. Faster. Smarter
Degree in Information Technology related discipline or equivalent experience
Industry certification in at least one of the technologies used by Goodstart
Sound technical skills with a willingness to learn and grow their technical knowledge
Experience in a similar system support role or helpdesk environment
Experience supporting the following technologies :
Dell, Apple, Microsoft and Android hardware
Microsoft Azure / Windows Server Operations
Microsoft Office 365 suite of products
Microsoft SQL Server Operations
PowerShell, VB Script, or other relevant scripting languages
Desktop and Server patch management and upgrades
SCCM & SCEP deployment and management of endpoint clients
ITIL certifications Foundation
About our Team :
Focused on service excellence, enabling our customers, and positioning IT as a strategic partner
Driving simplification and business agility with a platform-based enterprise architecture
Strengthening business engagement and driving more effective demand management
Protecting our information assets and building a secure and resilient cyber culture
Enabling Goodstart to become a sophisticated consumer of analytics and business insights
Getting back to basics with clear plans and processes to guide our performance
Enabling our people with clear goals, continuous learning and deliberate development pathways
As well as being offered this amazing opportunity, you will :
Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.
Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and purpose
Not-For-Profit Salary Packaging benefits which reduces your taxable income to increase take home pay
Access to discounted childcare
Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more .
Goodstart Early Learning are proud of our inclusive work environment that supports and encourages individual growth and strong teams.
Goodstart Early Learning acknowledges Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of all lands on which we come together.
We recognise Aboriginal and Torres Strait Islander cultures as enduring, living cultures and pay our respects to Elders past and present.
If you are interested in applying for this role, please upload your Cover Letter & CV to our website (emailed applications will not be accepted).
If you would like a copy of the PD or further information please email Erin Black eblack1 goodstart.org.au
Posting Notes : MURARRIE, BRISBANE QLD Australia (AU) Information & Technology SF : LI No Early Childhood Qualification Full-Time