About Us :
LogicMonitor is the leading SaaS-based performance monitoring platform for enterprise IT.
We love going to work and think you should too. We are customer-obsessed, work as one team, and strive to be better every day .
These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.
This role will be based in Melbourne and comes with access to a shared co-working space in the Melbourne CBD. You'll have easy access to and support from your manager and frequent video meetings to keep you plugged into your team in Sydney.
We are looking for you to bring your expertise, drive, and passion as we expand our global presence and achieve record-breaking success.
LogicMonitor is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
We encourage all people to come as they are .
We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth.
We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.
To learn more about life at LogicMonitor, check out our .
What You'll Do
The mission of the Sales Engineer (SE) at LogicMonitor is to support the technical evaluation of LogicMonitor. The SE is the local product expert and is responsible for showcasing value to prospects and clients through technical conversation and demonstration of the product.
Here's a closer look at the duties in this key role :
The SE will support Accounts Executives / Account Managers on technical qualification of prospect requirements, provide value-based demonstrations of the product, assist on POC trial setups and support all reps on technical questions or RFP submissions.
Trial optimisation by working with prospects / customers who are running a through a POC to gain additional value from the solution (proactively adding dashboards, creating sample reports)
Lead technical / product training for new sales personnel on an ongoing basis
Day-to-day product / technical support for prospects
Log meetings and technical notes in SalesForce pertaining to the POV for each call (or onsite) with the customer.
Demonstrates the technical aspects of how the product solves specific customer problems and translates specific customer problems into technical solutions.
Identifies all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
Assist in the local training of all members of the team on new product updates.
Attend marketing events such as trade shows and conferences to provide technical assistance.
Provide guidance to management on the technical fit of opportunities and whether resource is being utilised efficiently.
What You'll Need :
5 years’ experience in Systems Administrator, Systems Engineer or Sales Engineer role.
Some experience with monitoring software would be preferable (either as an end user or a SE).
Clear understanding of SaaS and be able to articulate the value of this approach to technology.
Able to articulate technology and product positioning to both business and technical users.
Able to establish and maintain strong relationships throughout the sales cycle.
Creativity is an asset you bring to your work proven out by your use of critical thinking to solve new problems.
Experience in Linux and or Windows / Network administration and operations including one or more of the following technologies desired :
Virtualization (VMWare, Hyper-V, Xen Server)
Storage (Netapp, EMC, HPLeftHand, Dell Equallogic)
LoadBalancers (f5 bigIP, Netscaller, Barracuda)
WMI, PerfMon, JDBC, SNMP, SMTP, JMX
Webservers (IIS, Apache, Tomcat)
Database (SQL, MySQL, Postgres)
Scripting (groovy, powershell, ruby)
Public Cloud (Azure, AWS, GCP)
Must be willing to travel across the region
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