Senior Client Information Officer (Public Guardian), Clerk Grade 7 / 8 NSW Trustee and Guardian
NSW Trustee & Guardian (NSWTG) is a statutory agency within the Stronger Communities (formerly Justice) Cluster. The agency supports the Chief Executive Officer of the NSWTG and the Public Guardian, to protect and promote the rights, dignity, choices and wishes of the people of New South Wales.
The Public Guardian is appointed by the NSW Civil and Administrative Tribunal, Guardianship Division or Supreme Court under the Guardianship Act 1987 to make health and lifestyle decisions for adults with disability and impaired decision-making capacity.
The Public Guardian promotes the rights and interests of people with disability through the practice of guardianship, advocacy and education.
About the role
The Senior Client Information Officer works within a team that designs, delivers and evaluates information, education and engagement programs targeted at represented people, stakeholders, government and the community that will meet the Public Guardian’s obligations under Section 79 of the Guardianship Act NSW.
The role also investigates complaints and provides support for reviews of decisions as per the Civil and Administrative Tribunal Act (2013).
We have two roles currently available 1 x Ongoing and 1 x Temporary full time up to 30 June 2021 with the potential for extension.
Appointments are subject to reference checks. Some roles may also require the following checks / clearances :
The ideal candidate will have experience in managing competing deadlines and priorities to generate favourable outcomes for all clients and stakeholders.
You will be willing to learn and understand changes to legislation and regulatory requirements. You will be an effective communicator with the ability to work independently to meet both individual client needs and NSW Trustee and Guardians customer experience statement.
You will have a thorough understanding of the sectors relating to people represented by the Public Guardian, in particular the National Disability Insurance Scheme (NDIS).
For detailed information on the key accountabilities and capability framework, please to download the role description.
Applying for the role
To apply for this role you need to submit an application online via
When applying you will need to :
1. Answer all pre-screening questions on the online application form and answer the two pre-screening questions below we are looking for you to demonstrate your competency in this focus capability.
What issues do you think people represented by the Public Guardian may face dealing with the NDIS or another service system?
Provide an example detailing your ability to manage competing priorities against specific timeframes.
2. Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.
Contact : Anna Gauci Assistant Public Guardian, Advocacy & Policy on 02 8688 5863 or
Technical Support : Linda Tummarello Talent Acquisition Officer on 02 9765 3155 or
Closing date : 30 September 2020 at 11 : 59 pm
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
The Department of Communities and Justice is committed to building a workplace that values and supports diversity and inclusion.
We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
The Department encourages applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace.
If you need an adjustment in the recruitment process, please call or email the contact person listed, and also advise us of your preferred method of communication.