Technology Support Analyst Lead
Bunnings Warehouse
4d ago

At Bunnings we believe home improvement should be accessible to everyone. When it comes to working with us, the same applies.

Whether you've mastered D.I.Y. or not, you may just be able to find a role that's made for you.

In our support offices, we may not quite resemble our iconic green sheds, but working behind the scenes are a team of people that make our stores come to life.

To create a work environment where our team members feel like they belong, we do our best to nurture a supportive culture.

Our trust in each other gives us confidence to make an impact in our roles and to our customers.

Our team members are encouraged to lead their own way. Our teams are empowered and encouraged to be accountable for making an impact, no matter how big or small.

Based at our Perth Support Office in Rivervale , we operate our Technology team from Perth which creates plenty of career opportunities for the successful candidate.

The role of the Support Analyst Lead is to manage the Support Analyst 2nd level teams in their efficient resolution of incidents and problems affecting Bunnings ANZ business applications and solutions.

Some of your responsibilities will include :

  • Leadership of the Support Analyst team spread across Australia and New Zealand delivering quality resolutions and implementation of strategic initiatives for continuous improvement
  • Ensuring adequate team skill and coverage across all tier-1 applications and solutions to mitigate risk and provide appropriate incident response
  • Proactive ownership of incident and problem management for 2nd level Support Teams
  • Team compliance with all processes and procedures relating to assignment, communication, escalation, testing and resolution of incidents and problems at 2nd level
  • Team adherence to support and development standards including code management, testing and Incident / Problem and Change Management procedures and processes
  • Build, lead, and develop the Support Analyst team, providing technical expertise and mentorship to team members
  • Managing the Service Delivery of the Support Analyst Team to provide best service in the timely resolutions of incidents and problems, including the delivery of quality solutions to task requests
  • You will bring :

  • Extensive experience in a leadership role, inc mentoring, development, support & performance management of teams
  • Strong commercial business understanding
  • Excellent Knowledge of IT processes and procedures with experience of the SDLC lifecycle and Agile and Waterfall methodologies
  • Strong understanding of IT Service Management, particularly Incident and Problem Management
  • The following skills would be desirable : A strong knowledge of databases and SQLFunctional / Technical knowledge of Oracle technologies including eBusiness Suite, Apex and Custom Bunnings ExtensionsFunctional / Technical knowledge of .
  • Net BPOS applicationsFunctional / Technical knowledge of .Net Mobile applicationsKnowledge of the code management and deployment process

    What's in it for you :

  • Free Secure carpark
  • Competitive salary package
  • Team member and partner discount
  • 12 weeks paid parental leave for eligible team members
  • The opportunity to participate in Wesfarmers Share Plan
  • Access to discounted offers from corporate partners
  • Ongoing career development and training
  • Work in a fun and informal team
  • Flexibility in an inclusive work environment
  • Chances to create a real difference in your community and environment
  • Retaining an inclusive, family feel while growing into one of Australia and New Zealand's largest and most widely recognised brands has come naturally to us and we'd love to welcome you to the family.

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