PCHSP Care Coordinator (Palliative Care Home Support Program)
HammondCare
Wahroonga, AU
2d ago
  • Full time office-based opportunity located at Neringah Hospital in Wahroonga, NSW
  • Fixed contract until June 2021 (with possible extension pending funding)
  • Participate in weekly rotational on call roster
  • More about the role

    The Palliative Care Home Support Program is a close-knit team based at Wahroonga which works closely with local community palliative care teams across seven Local Health Districts in NSW.

    Our purpose is to provide specialised care worker support in the home of palliative patients, to enable choice at end of life to die at home or remain at home for as long as possible.

    The role of the Care Coordinator works within the Mission and Mission in Action of HammondCare to assist in the coordination and administration of the Palliative Care Home Support Program.

    The Care Coordinator works within a team environment and liaises with key stakeholders including Palliative Care Nurses, HammondCare care workers and care worker agencies to ensure that the service is delivered to meet the needs of our patients and their families.

    The essence of the role :

  • Action incoming referrals from Palliative Care Nurses which involves complex administration
  • Organise care worker visits for palliative patients in their homes. This involves managing care workers rosters and liaising with brokered care worker agencies where HammondCare care workers are not available.
  • Communicate with palliative patients and their families regarding scheduled care worker visits
  • Monitor the hours of care delivered to patients and update Palliative Nurses as required
  • Answer incoming phone calls responding to enquiries related to the program
  • Monitor and manage a team inbox with incoming referrals, enquiries and feedback
  • Prepare ad hoc reports
  • Manage and update information in several databases
  • About you

  • Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.
  • Significant practical experience in a similar administration officer or coordinator role.
  • Ability to maintain attention to detail whilst still working efficiently and adhering to all policies and procedures.
  • Demonstrated ability to manage time effectively and prioritise competing demands to meet strict deadlines, especially when regularly interrupted.
  • Displays initiative and creative thinking skills to solve complex challenges.
  • Display of professionalism in all aspects of the workplace.
  • Empathetic and patient nature in order to manage sensitive conversations and situations.
  • Strong communication and interpersonal skills to liaise effectively with different groups of people.
  • Strong administrative and intermediate Microsoft Office computer skills. Experience using database systems is an advantage.
  • A great team player you must be dependable, reliable and possess strong work ethic. The Palliative Care Home Support Program values a vibrant work culture and promotes an innovative and positive team environment.
  • Ready to make a change? Apply Now!

    For an information pack, including the selection criteria, and details on how to apply, please see the next page.

    For any specific queries not answered by the information pack, please contact Megan Ashton on 02 8437 7363

    Closing Date : 10 July 2020

    All short listed applicants for these positions will be asked to consent to a criminal record check.

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