Operations Manager
Melbourne, Victoria, Australia
4d ago
source : JobLeads

Wilson Security protects your future. As one of the leading security companies, we provide security solutions for clients of every size and industry across Australia.

Our team of over 6,500 security professionals work closely with our clients to tailor security solutions that focus on protecting their operations and assets, always.

With over 20 years in business, we pride ourselves on being one of Australia's leading provider of integrated security solutions and proudly deliver security services to the highest standard, allowing our clients to focus on their core business and deliver a better future.


As an Operations Manager in our Victorian business, you will be responsible for managing the end-to-end performance and contract delivery for selected clients,

You will provide a high level of strategic direction and day-to-day leadership to staff, ensuring that they are able to perform their roles effectively and that agreed performance criteria are achieved.

If you have the drive, people management experience, and a strong track record in service delivery, we would like to talk to you.

We can offer opportunity and long-term career prospects in a growth industry with a company which wants to stand out from its competitors.

RESPONSIBILITIES (include but no limited to) :

  • Managing the performance of client sites with regards to KPIs, budgetary requirements, IR & HR related issues
  • Identifying people needs across client sites & implementing actions to ensure these needs are being addressed
  • Managing accounts & subcontractors for each site to ensure business efficiency, as well as identifying and translating into action new growth opportunities
  • Monitoring and managing overheads such as resourcing and labour utilization to ensure optimal efficiencies
  • Develop and foster relationships with new and existing clients, key stakeholders, and industry representatives
  • Providing clear & consistent leadership through setting appropriate staff objectives & well-structured communication
  • Addressing areas of underperformance of staff in line with ER / IR best practice
  • Reporting & analysing data to identify needs & to provide advice and recommendations for OH&S, Audits and other reporting requirements

  • Demonstrated experience in an operationally orientated management role
  • Strong leadership with the ability to foster superior performance
  • Client and Relationship Management expertise
  • Experience in cost control and labour force rostering and monitoring
  • Excellent verbal and written communication skills
  • Well-developed understanding of Industrial Relations legislation and Awards
  • Results driven with the ability to implement change in a dynamic environment
  • Experience in report writing and strong analytical skills
  • Current Victorian Drivers Licence
  • Tertiary qualifications in a business-related discipline is highly regarded, but not essential
  • Experience in the security industry is not essential however people focus, strong leadership and management skills are.
  • All shortlisted candidates may be required to participate in pre-employment testing which may include psychometric testing and criminal record screen.

    If you are interested in this great opportunity and meet the above criteria, please click apply and submit your resume and covering letter addressing the key recruitment criteria.

    Only shortlisted candidates will be contacted.

    Wilson Security is an equal opportunity employer.

    Wilson Security Pty Ltd 855-185-21s.

    The application form will include these questions :

  • How many years' experience do you have as an operations manager?
  • Do you have experience preparing work rosters?
  • How many years of people management experience do you have?
  • How many years' experience do you have in a client services / account management role?
  • What's your expected annual base salary?
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