Customer Service Engineer- Tamworth
Siemens Healthineers
Macquarie Park NSW, Australia
3d ago

Do you want to help create the future of healthcare? Our name,Siemens Healthineers, was selected to honour our people who dedicate theirenergy and passion to this cause.

It reflects their pioneering spirit combinedwith our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunitiesto go beyond your comfort zone in order to grow personally and professionally.Sound interesting?

Then come and join our team as a Customer ServiceEngineer in our team based in Tamworth, NSW. Reporting to theTeam Leader, the primary function of your role will be to carry out day to dayservice, Technical Service Phone Support, maintenance and / or installationactivities on Diagnostic Imaging systems and Laboratory Diagnostics platformswith minimal supervision ensuring compliance with customer satisfaction,quality and safety standards.

Your missionand responsibilities :

  • Fulfilling the customer's needs for Preventative Maintenance,any updates / upgrades, corrective service, installations, Technical PhoneSupport and / or workshop repairs in accordance with business contractualobligations (contract obligations or billing policy)
  • Timely completion of Service Reports with good liaison with theCustomer Care Centre, management, sales, marketing and / or customers ensuringcurrent location and job status is communicated back to Customer Call Centre
  • Comply with all Environment & Safety policies, serviceescalation procedures and that all customer requests, complaints and commentscommunicated to the jobholder are passed to the relevant department for action
  • Maintaining personal knowledge of safety instructions andoperational procedures and participate in training courses including 'self-learning',computer based and 'on the job' training
  • The successful candidate will possess thefollowing :

    The successful candidate will be technical, or universitytrained. Experience in service, maintenance and / or installationactivities within Diagnostic Imaging or Laboratory Diagnostics is preferred forthis position.

    Experience and training in mechatronics, micro hydraulicsystems, pneumatic systems along with PC + Networking skills is desirable.

    Candidates will be required to or be prepared to obtain a Radiation andUnrestricted Electrical License. A strong communicator and your ability tobuild sound working relationships internally and externally will ensure yoursuccess in this role.

    Inorder to push the boundaries in our exciting and challenging industry, ourshared sense of common purpose guides our decisions and day-to-day work.

    Wework in a flexible and dynamic environment that allows for our own priorities.And while we respect each other’s individuality, we are proud of the high levelof team spirit we share.

    Ifyou want to join us in transforming the way healthcare is delivered, get intouch with us today.

    Applicationsclose 11 September 2020 or sooner if sufficient applications arereceived.

    Beingpart of our team :

    Siemens Healthineers is a leading global medical technologycompany. 50,000 dedicated colleagues in over 70 countries are driven toshape the future of healthcare.

    An estimated 5 million patients across theglobe benefit every day from our innovative technologies and services inthe areas of diagnostic and therapeutic imaging, laboratory diagnostics andmolecular medicine, as well as digital health and enterprise services.

    Curiousabout our culture?

    Our culture embraces different perspectives, open debate, and thewill to challenge convention. Change is a constant aspect of our work.

    Weaspire to lead the change in our industry rather than just react to it. That’swhy we invite you to take on new challenges, test your ideas, and celebratesuccess

    We are an equal opportunity employer.

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