Private Groups and Tailor Made Travel Consultant
G Adventures
Melbourne, Australia
4d ago

Private Groups and Tailor Made Travel Consultant

Apply for this position Department : Inside Sales Location : Melbourne , Australia

The Global Connection Officer (GCO) Private Groups and Tailor Made is energetic, highly motivated, detail obsessed and results driven.

You are accountable for all aspects of booking private groups and tailor made travel for direct customers and travel agents.

This role is aggressive in driving the sales and service, creating Private Groups and Tailor Made experiences, that change peoples lives.

Role Description

  • Design private group and tailor made itineraries in consultation with direct travellers and travel agents
  • Manage all fulfillment and financial aspects of booking according to company guidelines
  • Maximize conversions by following up on enquiries, quotes and pending bookings in established timeframe
  • Ensure all booking details are complete and accurate in accordance with company and department guidelines
  • Communicate and advocate product and price value in support of successful conversions
  • Track Private Group and Tailor Made sales against agreed targets
  • Meet or exceed established G Adventures service standards
  • Demonstrate competency of destination knowledge
  • Identify opportunities and work with the GPS team and agency partners to capitalize on Private Group and Tailor Made targets
  • Achieve high level of client service at all stages of the process to encourage repeat business.
  • Collaborate with internal departments to facilitate booking process, pricing and sales
  • Make recommendations for process, procedure and technology improvements
  • Talent Specs

  • 2+ years Private Group and Tailor Made Travel Industry Experience
  • 2+ years customer service and support experience
  • Exceptional selling and customer service skills
  • Motivated to achieve sales targets and other key performance indicators
  • Intimate geographic, destination, cultural and world geography knowledge
  • Excellent verbal and written communication skills with an emphasis on telephone sales
  • Detail oriented with excellent organizational skills and ability to multi task
  • Strong computer skills required and ability to quickly master new technologies
  • Good judgment and problem solving skills
  • Ability to work in a team environment
  • Excellent interpersonal skills
  • Self-starter with the ability to make decisions
  • Travel and Tourism Degree or similar
  • GDS and reservations systems experience
  • Familiarity with Salesforce an asset
  • If you have what it takes and want to join an innovative company with the most creative travel product on Earth then apply now!

    We thank all interested candidates however only those chosen for an interview will be contacted.

    QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN AUSTRALIA

    G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. Apply for this position

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