Private Groups and Tailor Made Travel Consultant
Apply for this position Department : Inside Sales Location : Melbourne , Australia
The Global Connection Officer (GCO) Private Groups and Tailor Made is energetic, highly motivated, detail obsessed and results driven.
You are accountable for all aspects of booking private groups and tailor made travel for direct customers and travel agents.
This role is aggressive in driving the sales and service, creating Private Groups and Tailor Made experiences, that change peoples lives.
Design private group and tailor made itineraries in consultation with direct travellers and travel agents
Manage all fulfillment and financial aspects of booking according to company guidelines
Maximize conversions by following up on enquiries, quotes and pending bookings in established timeframe
Ensure all booking details are complete and accurate in accordance with company and department guidelines
Communicate and advocate product and price value in support of successful conversions
Track Private Group and Tailor Made sales against agreed targets
Meet or exceed established G Adventures service standards
Demonstrate competency of destination knowledge
Identify opportunities and work with the GPS team and agency partners to capitalize on Private Group and Tailor Made targets
Achieve high level of client service at all stages of the process to encourage repeat business.
Collaborate with internal departments to facilitate booking process, pricing and sales
Make recommendations for process, procedure and technology improvements
2+ years Private Group and Tailor Made Travel Industry Experience
2+ years customer service and support experience
Exceptional selling and customer service skills
Motivated to achieve sales targets and other key performance indicators
Intimate geographic, destination, cultural and world geography knowledge
Excellent verbal and written communication skills with an emphasis on telephone sales
Detail oriented with excellent organizational skills and ability to multi task
Strong computer skills required and ability to quickly master new technologies
Good judgment and problem solving skills
Ability to work in a team environment
Excellent interpersonal skills
Self-starter with the ability to make decisions
Travel and Tourism Degree or similar
GDS and reservations systems experience
Familiarity with Salesforce an asset
If you have what it takes and want to join an innovative company with the most creative travel product on Earth then apply now!
We thank all interested candidates however only those chosen for an interview will be contacted.
QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN AUSTRALIA
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. Apply for this position