Service Desk Analyst - Canberra
6d ago

Location :

Can you provide technical support in a secured environment? Are you curious & investigative by nature? Do you want to be proud to work for a company that respects its people and is at the forefront of technology?

We’re looking to grow our team on the Service Desk with individuals committed to providing ICT troubleshooting support within our Federal Government client base across the region.

As a Service Desk Analyst you will provide incredible customer service and respond to phone inquiries promptly, courteously and efficiently.

Maintain records and log these reported incidents using an IT Service Management tool and scripted questions.

This role will give you the opportunity to learn & progress your career in the secured Federal Government space.

Core Skills :

  • Available to work in a 24x7 shift roster
  • Knowledge of call logging, escalation and follow-up procedures
  • An interest or experience with technology, particularly in a Microsoft environment.
  • Problem solving skills
  • IT Qualifications (desirable)
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