Professional Services, Senior Analyst
Sydney, Australia
3d ago

Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great.

Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv.

Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title nobody is "just an engineer" or "just a salesperson.

We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures.

And, just like our product, we honor each of the experiences that build our people.At Medallia we hire the whole person, not just a part of them.

  • Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers;
  • where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.

    THE FUNCTION : The Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality, high tech, and other industries.

    As a member of the team, you will partner with senior decision makers at admired brands on a mission critical task helping companies improve in the eyes of their ultimate judges : customers.

    You work with cutting-edge technology and tackle real business problems. You gain exposure to a wide range of industries and work with great colleagues.

    Most importantly, you get to build : build a great company, build awesome relationships and programs with our customers, build lifelong friendships, and build a new industry.

    THE ROLE : As a Senior Analyst you will be assigned to multiple projects and accounts depending on our need and your interests and expertise.

    The assignments vary from designing and implementing our software for new customers to enhancing and managing live customer accounts.

    Product Implementation : Work with senior team members to carry out customer implementations and program enhancementsParticipate in the implementation design, setup, and review processesIdentify improvements to our feedback products and processesUtilize Medallia software knowledge to configure surveys and reports Client Management : Build long-standing customer relationships by improving customer feedback programsProvide support to client meetings by leveraging in-depth Medallia system capabilitiesWork with client teams in resolving technical / system related inquiriesProvide quality assurance support when providing features to clientsProvide client support when analyzing large sets of data Other Responsibilities : Engage in new product launches and other cross-functional initiatives with Engineering and MarketingDevelop a thorough understanding of product features that are relevant to each client programYou gain exposure to a wide range of industries and work with great colleagues.

    You will develop a customer-first mindset, learn about how to position compelling product features to customers, and manage our product to deliver to customer needs.

    Most importantly, you get to build : build a great company, build awesome relationships and programs with our customers, build lifelong friendships, and build a new industry.

    Minimum Qualifications :

  • 3 + years of experience successfully managing and retaining clients while leveraging software
  • Education : BA / BS, with evidence of technical experience or equivalent relevant experience.
  • Job is onsite and based in either our Sydney or our Melbourne offices.
  • Note : This role is not eligible for immigration / visa sponsorship.

    Preferred Qualifications :

  • Lightning-fast learner and great problem-solver
  • Experience working in one of the following industries : Software, Hospitality, Financial Services, Automotive, B2B, and / or Retail.
  • Advanced degree is a plus
  • Top candidates :

  • Aspire to make our world-class clients (Four Seasons, Sephora, Mercedes, etc.) as customer-centric as your local coffee joint
  • Get energized by working with a team to creatively build on each other’s expertise
  • Love technical problem-solving and are passionate about learning and stretching yourself, from picking up JavaScript and XML to honing your client-facing skills
  • Can't wait to become an expert on our industry-leading product and leverage this knowledge to maximize Medallia's value for clients
  • Have fantastic attention to detail, and excellent analytical and communication skills
  • At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees.

    Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees.

    We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

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