Product Manager - Consent and Telemetry
Sage
Newcastle
5d ago

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Job DescriptionSage is on a mission to become a great SaaS company by focusing on our Customer Success, our Colleagues and Innovation.

For our customers, we will solve their problems and we will be always available. For our colleagues we will focus on collaborating and innovating.

As the backbone of Sage, the Service Fabric represents a set of capabilities that are required across multiple Sage products such as consent, telemetry, user identity, bank feeds, payment processing, tax return calculations, or e-document processing.

These capabilities are provided through individual cloud Services which are built once and consumed by different Sage products that need the capability.

This will allow us to deliver consistent and seamless experiences across products while increasing the value to customers.

This Product Manager is key to deliver Sage Service Fabric Consent and Telemetry Services, which enables Sage colleagues to deliver superior capabilities in product & sellers, inside & outside the Sage community, to transmit eDocuments from sender’s system to the receiver’s system.

Environmental and regulation changes are revolutionizing the way technology can enable connectivity and compliance across multiple ecosystems, Sage is at the front of this revolution and requires Product Manager to own and deliver a winning service.

The product manager will own the overall service strategy and work closely with Product Marketing, Product Development and Commercial Management to drive success.

Key accountabilities and decision ownership :

  • Lead the success of the service, determined by adoption and usage
  • Deep understanding of colleague and customer experience, market (inc. partners) and competitors
  • Set clear and compelling product vision and experience
  • Define product strategy needed to achieve ambitions
  • Build opportunity case for investments
  • Build product roadmap packed with customer value
  • Define detailed customer and solution requirement
  • Identify capabilities dependencies
  • Align roadmap needs + engineer requirements
  • Act as a go-to-person for product information
  • Own + resolve product issuesKey ResponsibilitiesSkills, know-how and experience :
  • Strong understanding of telemetry, analytics tools and user behavior analysis
  • Strong understanding of at least one jurisdiction’s data privacy or cookie legislation (for example GDPR or PECR)
  • Experience of cloud software
  • Experience of listening, probing and interpreting needs of various stakeholders
  • Demonstrable experience of conceptual and strategic thinking
  • Strong understanding of revenue drivers and third party commercial frameworks
  • Ability to lead commercial negotiations with 3rd parties
  • Product roadmap management
  • Customer / partner listening and engagement
  • Presenting and media interaction
  • Strategy development and translation of strategy to plan
  • Design, iteration, mock-ups
  • Multi-touch communication (From QA to analysts to the CEO to customers)
  • Comfortable to operate in a matrix based organisation and ambiguous mandate
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