Account Manager - Customer Education
SAS Institute Inc
Sydney, Australia
2h ago

Account Manager - Customer Education

Job Locations AU-Sydney AU-Melbourne AU-Canberra AU-Brisbane Requisition ID 20037653 Job Category Education Travel Requirements 25%

Are you a problem solver, explorer, and knowledge seeker always asking, What if?

If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters whether you’re developing algorithms, creating customer experiences or answering critical questions.

Curiosity is our code, and the opportunities here are endless.

What we do

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence.

Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.

What you’ll do

We’re looking for a Account Manager for Customer Education for a 12 month fixed term to be responsible for the direct sales of learning and development products and services to prospective and current accounts to achieve sales targets .

You will :

  • Sells training products and solutions to current and prospective customers; works with other education personnel to position and leverage sales opportunities to acquire, grow and retain customers within assigned territory.
  • Works closely with new and existing customers, Software Sales Account Executives, Customer Success managers and / or Consulting to determine customer training needs and advise on appropriate solutions.
  • Implements all aspects of territory and account management and development; Identifies opportunities with high close potential, qualifies and forecasts timeframes to close business.
  • Manage your territory, opportunities and forecasting using SAS’s global sales system.

  • Proactively crafts and proposes solutions that clarify how SAS training offerings can bring business value and address each customer’s critical business challenges.
  • Assists customers in assessing their Talent Development needs.

  • Achieves success by using your consultative skills to effectively mange the sales process from discovery to close.
  • Works closely with training colleagues to facilitate timely response to qualified, high revenue and high customer satisfaction potential leads.
  • Collaborates with other SAS lines of business to lead the SAS adoption and skills development journey from our customer.
  • Prepares quotations and proposals as needed; works with other departments to create and finalize contracts and set time schedules for services.
  • Develops an understanding of the market and competition, SAS training offerings and how people develop skills and methods of skill development.
  • Develops a basic understanding of company pricing and licensing procedures.

  • Follows up with customers to track satisfaction levels and to uncover additional opportunities.
  • Leverages networking skills at SAS events and elsewhere to expand your customer contacts and support the overall mission of helping customers be successful.
  • Facilitates on-site training engagements from qualifying and logistics to supervising delivery and follow up.
  • Additional Responsibilities

  • Applies knowledge of company marketing goals and objectives, SAS applications, supported hardware platforms, marketing and business trends, and industry knowledge to assess account needs.
  • Recommends appropriate solutions.
  • Works closely with virtual sales team, account managers and executives to facilitate timely response to highly qualified, high revenue potential leads.
  • Assists in evaluation of territory or account potential; uses solution-selling methodology, pipeline management and forecasting to identify accounts with high "close" potential, qualifies, and forecasts time frames to close business.
  • Develops action plans to close business for accounts.
  • Develops plans to identify accounts that have the potential for further development and executes them.
  • Teams with account managers and executives on strategic account development opportunities.
  • Effectively manages business expenses.
  • What we’re looking for

  • Knowledge of sales techniques; knowledge of software acquisitions cycles and buying influences.
  • Ability to analyze and evaluate territory dynamics and develop a sales plan; ability to communicate technical and business concepts and relate them to SAS applications and user needs;
  • ability to work independently and as part of a team.
  • Ability to travel in the future
  • You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
  • Why SAS

  • We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work.
  • No matter what your specialty or where you are in the world, your unique contributions will make a difference.

  • Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.
  • SAS looks not only for the right skills, but also for a cultural fit. We seek colleagues who will contribute to the unique culture that makes SAS such a great place to work.
  • We look for the total candidate : technical skills, culture fit, relationship skills, problem solvers, good communicators and, of course, innovators.

    Candidates must be ready to make an impact.

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