Technical Services Specialist
Jones Lang LaSalle
Melbourne, VIC
2d ago

What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know, because we make your ambitions our business.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.

What this opportunity involves :

JLL Technology Corporate Solutions Client Success provides technology service support to key client-accounts across Australia.

Located in Melbourne CBD, you will serve as an integral part of our account management team. You will act as liaison between Technology and the Account Management team, you will help to ensure that technology and business strategies are aligned and are delivering value to.

This role is highly customer focused and will be required to manage priorities, resolve issues and help manage overall client and account specific technology platforms that enable efficient service delivery.

A snapshot of the role :

  • Delivery of superior customer support to end users in the business,
  • Ticket (issues and Service Requests) management,
  • Provision of sound technical advice and JLL technology support to the business users,
  • Process improvement across the information technology group to improve overall business productivity,
  • Building strong relationships with the end user community whilst at the same time adhering with JLL technology strategies and corporate codes of conduct.
  • Sound like the job you are looking for? Before you apply it’s also worth knowing what we are looking for :

    In order to be successful in the role, you will have the following :

  • Proven work experience in the IT industry or department,
  • Experience in real estate industry or real estate technology will be an advantage,
  • Experience and support in a Microsoft Desktop environment,
  • Experience in SQL, data cleansing and data integration will be a plus.
  • In addition, you will be very customer focused, proactive, and show great initiative to this team environment. With your excellent communication skills, you will be able to build strong working relationships with a diverse client base and be able to obtain an in-depth understanding of JLL technology platforms and support processes.

    This is also a great opportunity to build on your already existing business analysis and requirements gathering skills.

    What you can expect from us :

    You’ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

    Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

    Apply now on our Careers website, quoting the reference CDREQ108138

    As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.

    JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

    Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submission will not be accepted.

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