IT Manager - Expression of Interest
RTG Pty Ltd
Sydney, New South Wales, Australia
1d ago
source : JobLeads

We're looking for a candidate to fill this position in an exciting company in The Online Media Sector.

  • Develop, own and drive the execution of the ICT strategy and roadmap
  • Establish and continuously develop ongoing effective relationships with the client, your team and the wider RTG community
  • Manage stakeholder expectations and perceptions and ensure communication is proactive and effective
  • Mentor and provide leadership to your team
  • Refine process and policy with regards to enhancing the customer experience
  • Develop and review XLAs and examine the data to provide valuable insights and improvements to the client
  • Manage the budget including the determination and proposal of annual budgets and reporting
  • Be involved in project management ensuring all projects are on time, on budget, well communicated and that there is documentation and proper client handover.
  • Leadership experience managing the provision of ICT support services for clients
  • Excellent communication skills, strong customer focus and stakeholder management
  • Experience and knowledge of end-to-end ICT support functions including service desk ticketing and escalations, systems administration, enterprise security, and LAN / WAN technologies
  • Strategic planning ability
  • Understanding of cloud-based delivery platforms and services such as Microsoft Office 365 and G-Suite
  • Experience with Apple products, MAC OS, iOS and MAC related technology
  • Problem solving skills and the ability to ensure technical problems are managed efficiently and effectively
  • Experience with project and change management processes
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