Service Desk Analyst
GenesisCare
Sydney
4d ago
source : HealthTimes

Backed by the wider Information Technology group, we are looking for a Service Desk Analyst to provide excellent service to our clinics and all GenesisCare staff to be based anywhere in Australia.

What you’ll do : Who you are :

Who you are :

  • Knowledge and experience of IT service desk practices, PC build, installation and support
  • 2+ years’ experience with setup, configuration, troubleshooting of desktop / notebook hardware and software.
  • Windows desktops and laptops, as well as iOS devices, in a networked environment.
  • Microsoft Office Suite, O365 & SharePoint
  • Experience supporting & SharePoint via the phone.
  • Some knowledge of TCP / IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc) as well as WiFi devices.
  • High level of experience in Active Directory administration, Exchange Administration and basic PowerShell commands
  • Familiarity with CMS software such as SCSM, Cherwell, Heat, Service-Now etc.
  • Experience working within the ITIL v3+ framework
  • Experience supporting clinical / medical software will be highly regarded.
  • Citrix, VMware and basic server exposure.
  • ITILv4 Foundation, MCP or equivalent certificates in Windows Active Directory administration and desktop deployment is highly desirable
  • A tertiary degree in Computer Science, Information Technology, Information Systems, Business, or another related discipline will be highly regarded
  • What’s in it for you :

  • To be part of the exciting digital transformation journey in healthcare and make a difference in our patients’ clinical and emotional needs
  • Own your career development with dynamic opportunities
  • Learn everyday in a rapidly growing global healthcare company
  • A varied and flexible working environment, with the opportunity to work both from home and from our numerous locations across the country
  • Shift bands covering 7am-8pm Monday-Friday, so your nights and weekends are yours to keep
  • Who we are :

    We are 5000 highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States, designing innovative treatments and care for people with cancer and heart disease.

    Global care

    Across the world, we have more than 440 centres to help us bring the right care to our patients. For radiation therapy, that includes 14 centres in the UK, 21 in Spain, 36 in Australia and 300 in the U.

    S. We also offer cardiology and sleep services at more than 80 locations across Australia. Every year our team sees more than 400,000 people globally.

    People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team.

    We aim to build culture of care’ that is patient focused and performance driven. Our people promise is do your life’s best work, by always growing, having a profound human impact and making great things happen together. If

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