Product Specialist, Google Customer Solutions
Sydney, AU
3d ago
source : DirectEmployers Association

Minimum qualifications : + Bachelor's degree or equivalent practical experience. + 5 years of experience in Sales or product specialist function in media industries.

  • Experience across digital media and associated areas such as audiences, measurement and automation products. + Experience working in retail or a related sector.
  • Preferred qualifications : + Passion for product, with a record of successful client interactions and creative problem-solving skills.

  • Knowledge of advertising solutions and media landscape, both online and offline. + Communication and presentation development skills with the ability to take complex, ambiguous topics and turn them into stories that spark an audience.
  • Comfortable with numbers and complex analysis, with the ability to synthesise results, draw conclusions and convert them into business opportunities.
  • Demonstrated organizational and project management skills with the ability to collaborate across cross-functional boundaries, influence stakeholders to devise and scale a winning strategy.
  • Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all.

    Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow.

    Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis.

    You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business.

    Working with them, you set the vision and the strategy for how their advertising can reach thousands of users. As a Product Specialist on our Product and Sales Activation (PSA) Team, you will ensure the success of our customers, including advertisers, partners and Googlers.

    Our team leads programs that drive growth to our clients and will represent our product portfolio across Search, Display, and Video.

    Additionally, you will develop and drive narratives and Go-To-Market solutions around our Objectives and Key Results (OKRs), while identifying product gaps and communicating them to cross-functional teams in order to consolidate and influence product direction.

    When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses.

    We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends.

    In collaboration, we create and implement business plans broadly for all types of businesses. + Deliver at-scale, customer focused priorities, transfer product knowledge to our stakeholders and influence product design.

  • Liaise with our partner teams and equip the GCS team with the information, training, collateral, and opportunities needed for future growth.
  • Support sales managers and sellers by meeting with the most important customers in person, and preparing sellers for customer engagements.
  • Ensure that our client's needs are addressed and conveyed to partner / product teams. + Deliver on our priorities within the retail segments, making sure customers looking for help driving sales and return on investment, are leveraging our products and services in the best way possible.
  • Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law.

    If you have a disability or special need that requires accommodation, please let us know by completing this form.

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