Customer Experience Specialist
Boehringer Ingelheim is a family-owned multinational pharmaceutical company. We are proud of our high-performing people who are passionate about and committed to improving the lives of Australians and New Zealanders through the delivery of innovative medicines.
Research and development has been the foundation of our success and continues to be the major driver of new therapeutic treatments for patients.
Reporting to the Customer Experience Manager and joining the broader Customer Engagement & Insights Business Unit, we have an exciting opportunity for a Customer Experience Specialist to join the team at Boehringer Ingelheim.
The Customer Experience Specialist is a newly created role that will be critical in driving innovation that will be essential for the realization of the Go-to-Market vision at Boehringer Ingelheim.
The successful candidate will work closely with the Customer Experience Manager and across the Human Pharmaceuticals business to implement Customer Experience strategies.
We are looking for a creative and driven individual who is skilled at identifying and analyzing opportunities for growth, recommending best practice approaches, and driving transformation across an organization.
You will be a passionate advocate for customers and skilled in creating exceptional customer experiences and have demonstrated experience in bringing cross-functional teams together to guide them in identifying and relating to customer segments.
As a natural problem solver who enjoys applying an analytical mindset to creating innovative solutions, you will overlay a genuine inquisitiveness with a strategic mindset to drive authentic customer insights to better understand customer needs and develop best-practice customer experience strategies.
Your experience in designing market research studies to understand the voice of the customer’ will help us take the next steps in launching our commitment to creating unique and positive customer experiences.
More details about the role :
As such, you will be responsible for the optimization and measurement of customer experience.
What you will have :
to create and validate customer segmentation
Who we are
At Boehringer Ingelheim we create value through innovation with one clear goal : to improve the lives of patients. We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals.
As a family owned company we focus on long term performance. We are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.
Learning and development for all employees is key, because your growth is our growth.