Team Leader Moonee Valley Doorways
The Salvation Army
Essendon, AU
3d ago


The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.

The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Are you looking for an opportunity to apply your highly developed understanding of the emergency relief sector, empathy and understanding to serve disadvantaged people in your community?

The Salvation Army Doorways program provides support to clients in urgent crisis. Assistance provided includes food vouchers, food parcels, budgeting assistance, NILS (interest-free loans) or help with paying bills.

Clients are engaged Intensive ER, Casework or referred to Financial Counselling and other services where deeper issues are present.

The Team Leader provides overall strategic planning to the Doorways site, and provides program supervision, staff & volunteer coordination, resource management and the daily running of the Emergency Relief centre.

The successful applicant will ideally hold a tertiary qualification in a Social, Counselling or Psychology stream. Applicants with a Certificate 4 qualification in Welfare, Community / Human Services able to demonstrate experience in a similar role will also be considered.

You will have superior interpersonal abilities, and verbal and written communication skills. You will also have a passion for The Salvation Army’s Mission and Values.

Key Responsibility

Contribute and maintain the Shared Mission Agreement, ensuring that Doorways aligns and integrates with other Mission Expressions on the site, and work proactively with Corps Officers and other co-located Mission Leaders to ensure a seamless experience for visitors and participants of The Salvation Army’s programs.

Attend Doorways Network Manager meetings and other relevant forums; outcomes, procedures and policy updates are communicated back to staff and volunteersEstablish and manage volunteers to fulfil functions of specialist client assistance (e.

g. No Interest Loans Interviewers), reception and material aid management.Systems are implemented for clear communication and handover between staff, so that staff and volunteers have clear understanding of their roles and relevant procedures and are well-placed to contribute to the outcomes of the siteDevelop capability development plans for the team to improve service deliveryAll reconciliation, budgets and reporting requirements are adhered to and completed within the required time frames and as per policies and procedures.

Engage clients with complex issues are engaged with through a case management approach.Accurate and timely client and service delivery data is collected using The Salvation Army information management systems.

Assist staff to achieve goals through positive collaboration with others internally and partner organisationsManage staff attendances, training, prepare and submit payroll via the Kronos system.

Adhere to all WH&S guidelines, policies and procedures and identify and appropriately report risk and hazards.

Key Selection Criteria


Demonstrate ability to work collaboratively by modelling and promoting a culture of teamwork encouraging the recognition and value of collaborative efforts.

Display Resilience by maintaining appropriate self-care, constructively raising and working through issues and challenges and seeks alternative solutions.

Case Management by identifying and implementing case management processes appropriate to the needs of the client.Focus on the people we serve by being committed to and acting for the holistic care of both internal and external people and provide best practice outcomes for people.

Innovate and Continuously Improve by demonstrating reflective, evidence- based practice and innovative thinking and identifying improvement and innovation priorities.

Act Ethically and with Integrity.


Understanding of and commitment to the mission and values of The Salvation Army.

Required Experience

Demonstrated experience in Emergency ReliefMinimum 12 months relevant case work experience or extensive experience in delivery of community support services to those experiencing financial hardship and / or with complex needsAbility to use technology and software applications in particular Microsoft Excel, Word, Outlook, SAMIS, Workday and Kronos.

Qualifications and Mandatory Requirements

  • A degree level qualification in Welfare, Psychology, Social Work, Community / Human Services discipline is highly desirable;
  • a Diploma may be considered.Valid Police CheckValid Working with Children Check

    This is a maximum term contracted part time position, at 14 hours per week and under the Social, Community, Home Care and Disability Services Industry Award, Welfare Stream, Level 5.

    until 30th June 2021, with a possibility of a further extension. The Tuesday and Thursday.

    To obtain a full Position Description or for a confidential discussion

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