Customer Service Officer
Brisbane, AU
1d ago

BGIS has over 7000+ employees globally, we are a leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate and technical services.

We are focused on delivering innovative service solutions for our clients.

Our organisation manages more than 30,000 facilities, including corporate offices, universities, schools, hospitals and stadiums, and we are regarded as a world leader in the management of data centres and other critical environments.

Our clients come from a diverse range of sectors, such as Defence, Healthcare, Government, Higher Education and Utilities.

Further information is available at

The Role

The Customer Service Officer is part of an on-site Facilities Services team and acts as the first point of contact to provide exceptional service for all stakeholders including face to face, telephone and email enquiries.

Additionally, this a well-rounded and diverse role with varied administrative, complaints handling and mailroom duties.

This role is based in Brisbane QLD

  • Answering all incoming calls and managing enquiries in a timely, accurate manner
  • Provide support business services such as general administration and mail room.
  • Handling complaints with professionalism and empathy
  • Provide administrative support such as documentation, mail, and reporting.
  • Manage tickets and the enquiries inbox, ensuring that the systems and inboxes are up to date.
  • Skills and Experience

  • Strong demonstrated experience in a customer-facing role.
  • Professional communication style i.e. listening, questioning, empathy, and professionalism.
  • Ability to interpret queries and assist customers appropriately.
  • Proficient in desktop applications such as Word, Excel, and Outlook.
  • Able to respond quickly to change and adopt a flexible / innovative approach.
  • Culture

    At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds.

    We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.


    BGIS offers Professional Development opportunities, excellent Company Benefits and an exceptional Employee Recognition Program, as well as flexible working arrangements.

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