Communications Consultant
KCC
City, Sydney , Sydney, AU
5d ago

Description

Lead clients to develop strategy to transform customer engagement in essential communications. Diverse client base, varied & interesting projects.

  • Inspire our clients with your vision for their customers
  • Build relationships within a blue-chip client base
  • Freedom to connect, collaborate and mastermind marketing and communication strategies
  • Flexible work environment including ongoing work from home opportunities
  • Location in bayside location Melbourne with free parking; or Sydney CBD
  • About the role :

    Create the benchmarks for best practice essential communications by being part of a growing team that optimises customer communications experiences, grows our business and contributes to our innovation agenda.

    Lead projects that create a great client experience, provide insights and strategies to drive successful business outcomes and collaborate with a cross functional team to deliver and measure them.

    Responsibilities :

  • Support the development of sales opportunities and building annuity revenue
  • Conceptualise projects and facilitate development of communications strategy
  • Design, lead and facilitate workshops online and in-person with energy and confidence
  • Formulate and present high-quality insights
  • Work with customers to solve their communication challenges and manage direct contact with all levels within their business
  • Collaborate with the internal and customer-based project cross functional consulting team
  • Map and recommend communications experience touchpoints
  • Oversee design of transactional communications and their content development aligned to business rules, process and governance
  • About you :

  • You’ve enjoyed client facing roles for more than 5 years
  • You have extensive knowledge of communications consulting
  • You have experience in transactional communications and print and mail
  • You have a design or marketing qualification
  • You are an innovator and have a proven ability to think outside’ the square’
  • You think creatively and about process
  • You can scope the vision and drill into the detail
  • You are a top communicator with broad business knowledge
  • A broader consulting role may leverage your experience in other disciplines such as CX, UX, change management or process / service design
  • You are an avid learner and are ready to adapt the emerging disciplines of behavioural science, data analytics and attitude-based segmentation to our business model
  • About the Company :

    Computershare Communication Services (CCS) is a division of Computershare and a global provider of integrated communications solutions.

    Through innovations in communications, we help companies better connect with their customers and stakeholders through print, digital and mobile delivery channels.

    Across the globe CCS delivers 450 million mail packs, 87 million eCommunications and processes 75 million inbound transactions.

    About the team you’ll work with :

  • The Consulting team is small and supportive with a fun, collegiate culture. We collaborate with the Sales and Solutions team around 20 problem solvers across Melbourne, Sydney and Brisbane focussed on tech innovation.
  • We partner with our clients to provide the optimum customer experience across the channels we support and more broadly in their business as they transition to digital, self-service and disrupted models of engagement.
  • We provide solutions through multiple digital and printed channels.
  • The role can be based in our Melbourne or Sydney offices
  • Benefits :

  • Salary packaging
  • Employee share plan participation
  • A great variety of internal training courses
  • Other employee benefits such as discount schemes
  • Approachable management
  • Friendly team culture with optional social club membership
  • We want every person who joins our team, every customer and every supplier to feel welcome. We see diversity as a source of strength - the more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base.

    We believe in equality for everyone, regardless of age, ethnicity, gender identity, race, religion, disability or sexual orientation.

    Visit to read our Diversity and Inclusion Policy.

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