Inbound Customer Service Officer
Concentrix
Brisbane
1d ago

About the role

We are searching for Customer Service Officer’s to join our team in our Brisbane CBD office. As a critical member of our team, you will provide inbound customer service to assist our clients in resolving their enquiries.

Key responsibilities :

  • Receiving a high volume of inbound calls
  • Work with clients to understand their needs
  • Apply problem solving to assist customers in resolving their enquiries
  • High volume data entry
  • What’s in it for you?

    We are offering an outstanding opportunity to move into a corporate environment, in a team which is supportive, friendly and will set you up for success.

    If you are looking for an opportunity to move into a corporate environment, this could be the role for you!

  • Stability : Permanent full-time opportunity
  • No weekends : we operate on a rotating roster between 7am to 8pm, Monday to Friday
  • Training : 7 weeks of paid to fully equip you with the required skills
  • Progression : A clearly defined career pathway, mean this is just the beginning of your story
  • Incentives : Great work, leads to great rewards talk to us more about our great monthly incentive structure!
  • Benefits : we offer a range of attractive discounts on products and services
  • Health & Wellbeing : onsite Wellness Coordinator, coffee machines and breakfast bar on every floor
  • What are we looking for?

    We are fanatical about customer service and you should be too! Conversations with our customers aren’t always easy, so listening, communication and resilience will be the key to your success.

    Equally important to your success are your computer skills and previous experience working with KPI’s or targets. Your openness to feedback and willingness to learn will allow you to grow and flourish in our business.

    Who are we?

    In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better.

    We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centres.

    As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands.

    Concentrix. A passionate company powered by passionate people.

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